I'm trying out EMC Retrospect 7.6 on a Windows 2008 x64 server with a Tandberg Data Magnum 224 lib attached. The library has a single half height HP LTO-3 drive in it. Retrospect 7.6 can configure the library fine but couldn't use the drive. The device list in Retrospect has no driver listed in bold for the drive (that's the way in Retrospect to show having recognized it). What should I do to correct that?
The drive has been tested by fine HP Lib & Tape Tool, as well as the LTOTOOL.exe from Tandberg.
The Retrospect 7.6 is a fresh trial from EMC. I'm not getting much help from them - they don't seem to have any pre-sales support. That's why I'm asking if anyone here with more experience with the software can lend a hand.