Retrospect 7.6 not recognizing HP LTO-3 drive in Tandberg Magnum 224

Posted on 2009-04-30
Last Modified: 2013-12-01
I'm trying out EMC Retrospect 7.6 on a Windows 2008 x64 server with a Tandberg Data Magnum 224 lib attached.  The library has a single half height HP LTO-3 drive in it.  Retrospect 7.6 can configure the library fine but couldn't use the drive.  The device list in Retrospect has no driver listed in bold for the drive (that's the way in Retrospect to show having recognized it).  What should I do to correct that?

The drive has been tested by fine HP Lib & Tape Tool, as well as the LTOTOOL.exe from Tandberg.

The Retrospect 7.6 is a fresh trial from EMC.  I'm not getting much help from them - they don't seem to have any pre-sales support.  That's why I'm asking if anyone here with more experience with the software can lend a hand.
Question by:techhealth
    LVL 11

    Author Comment

    Thanks Vee_Mod.  As posted in the question, it's on Windows 2008 Standard x64.  The computer is a Delll PowerEdge T105.  The SCSI card used is an Adaptec 29320LPE.  It's not used for a particular app yet, as I need to get the tape drive working first.
    LVL 11

    Author Comment

    Some updates:  I disabled the tape drive in Device Manager on the advice from EMC.  Now Retrospect  does detect the drive correctly (under the lib) but the status is always "not responding".  It feels a little like a hardware issue, but all the hardware testing tools reporting no problem.
    LVL 11

    Accepted Solution

    I installed a fresh copy of Windows 2003 x64 and now Retrospect works with the library.  The support engineer from EMC said that it may be a Windows 2008 issue.  Even Windows 2008 is officially supported, for some reason it just doesn't work with the equipment.  The engineers actually saw some info in the log (we changed logging to 7 for devices) that indicates O/S was denying access to the tape drive, even when the drive's drivers was completely removed from the system.

    So, don't know why, but we found a way to make it work.  Again, the library is a Tandberg/Exabyte Magnum 224 with a HP HH LTO-3 drive inside.

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