Sonicwall Viewpoint syslog messages not reaching the server

Posted on 2009-04-30
Last Modified: 2012-05-06
I get the folowing error message trying to get Viewpoint to work:

No Data Available. Summarization has been disabled for this report. For more information Navigate to Configuration->Summarizer Settings

The Sonicwall and Viewpoint software are activated and registered.  Viewpoint is installed and working and the Sonicwall configuration is pointing to the correct IP address.  The Sonicwall is a PRO 1260 Enhanced, although the model doesn't show on the status:
  Model:      Unknown    
    Serial Number:      0006B13C4DD4    
    Firmware Version:      SonicOS Enhanced    
    SonicWALL IP:    
    Time Zone:      UK (GMT)    
    ViewPoint:      Licensed    
    Syslog Format:      Default    
    Status Messages Only:      No    
    Logs in UTC:      Yes    
    Viewpoint Mode Enabled:      Yes    
    Name Resolution Mode:      DNS    
    Access Mode:      HTTP

Any help greatly appreciated.
Question by:modecbs
    LVL 16

    Accepted Solution

    Is teh ViewPoint/Logger computer on the same network as the Sonic?

    The messages are UDP "Syslog" - you havn't blocked that anywhere? Remember if yo uhave a "software" firewall on the VP machine it needs to allow that traffic in.

    Is the VP machine logging any other devices?


    Author Comment

    thanks, I'll try that, I think I only opened TCP 514 so far.

    Author Closing Comment

    Thanks, I had opened TCP, not UDP.

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