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Intranet - IIS requests a password when opening a Word Document

Posted on 2009-04-30
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I think this is an easy one, but I'm stumped.

When recently configured our intranet on an old W2K server.
Now, for some users, when they open up a word doc on the intranet, it asks for a password.
It looks like the IIS assume that the user wants to save it back to the webserver and requires credentials.
Am I missing something here?
I assume it's a permissions issue on the box....

Any thoughts?

BTW... this never happened before, just now after reconfiguring.

Thanks!
E.D.
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Question by:edalzell
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by:dandmantra
dandmantra earned 1600 total points
ID: 24269964
Is it asking for a password when you open the document or when you try to save the document?  I'm confused.

Also, is it asking for windows credentials or does it appear to be a password protected file?

Thanks
Dan
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edalzell earned 0 total points
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Dan,

Thanks for the quick response.
It's asking for windows credentials.

If I type, RUN:
http://intranet.doamin.com/word.doc
It opens the document, then pops a 'Connecting to http://intranet.doamin.com' dialog box.
(My guess is that it thinks I'm going to save it to the intranet)
I can click cancel and continue... but I'd like to eliminate the dialog box altogether.
It DOESN'T do this with a PDF, etc.

Thanks a bunch! :-)

E.D.
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by:dandmantra
ID: 24272160
Does it do the same thing when you go to that location through an actual internet browser?  
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by:dandmantra
dandmantra earned 1600 total points
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What is the security set to on your intranet set?  Is it set to Allow Anonymous or IWA?
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by:dandmantra
dandmantra earned 1600 total points
ID: 24272249
Right off the bat, I'm thinking that THIS might help you...

http://support.microsoft.com/kb/178222
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by:edalzell
ID: 24273379
dandmantra,
Thanks for commentng so quickly.

1 . Does it do the same thing when you go to that location through an actual internet browser?  
Yes

2. What is the security set to on your intranet set?  Is it set to Allow Anonymous or IWA?
It's set to Allow Anonymous, using HOSTNAME\IUSR_ACCOUNT

3. I'll have a look at the the KB link!

Thanks!

E.D.
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Author Comment

by:edalzell
ID: 24273416
dandmantra,

I had a look at the KB article, but it doesn't address the 'credential' portion of the problem.
I suspect this is server related... as it did not do this last week before our reconfig.

FTR, our 'reconfig' was simply demoting this box from a second domain controller to a 'server' and removing any DC roles.

Any other thoughts would be appreciated.

Thanks,

E.D.
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by:James Murrell
James Murrell earned 400 total points
ID: 24288939
You can use Filemon from Sysinternals http://www.microsoft.com/technet/sysinternals/utilities/filemon.mspx to see what folders / files are getting access denied.  You can also look in your Security event log to see what failures (assuming you have auditing enabled) to see what user account is accessing the machine.
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