Outlook Unable to Find Mailbox

Posted on 2009-04-30
Last Modified: 2012-05-06
I'm having an issue with trying to setup an Outlook mailbox.  Our user was originally created in AD with no mailbox, so later, I added one using the Exchange Features option.  The mailbox was created and I can see it in my Exchange Information Store.  I can also log into the mailbox through OWA and see the messages in there.

The problem is when I go to add the mailbox to the user's Outlook profile on his computer (or any computer for that matter) Outlook cannot see the mailbox.  It doesn't show up in the list at all.  I have checked all of the exchange properties in AD and it isn't being hidden from the GAL or anything like that.

Any ideas?
Question by:CMICIT
    LVL 24

    Assisted Solution

    A newly created mailbox/user takes some time to show up. Exchange takes its own time to "pickup" changes.

    Exchange 2007 article

    Same applies for 2003 as well.
    LVL 24

    Expert Comment

    Restart the Information Store if you want to work it straightaway
    LVL 6

    Expert Comment

    While configuring the Outlook profile, what is teh exact error that you get?
    Is it so that the user's name does not get resolved?
    If so, then instead of the Exchange server name, try to enter Exchange IP address.
    You may also try to add IP address of the GC server and then see if teh user's name gets resolved

    Author Comment

    I created the mailbox yesterday.  So I would think it would be working by now if time were a factor.  As far as the exact error message, it says:  "The name could not be matched to a name in the address list."  If I enter the first 2 characters of the name it pulls up a list of mailboxes from the information store and shows the mailbox before and after alphabetically, but the one I am looking for is missing.
    LVL 24

    Accepted Solution


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