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printing attachments to network printer in Outlook 2007

Posted on 2009-04-30
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I have a client that is running Outlook 2007. She is printing emails with attachments using ctl+P. I have set it in the print options to "print attached files" and it states there also that, "Attachments will print to the default printer only". She has a local printer as well as network printers. She changes her default printer to one of the network printers however when she prints, it will print the email itself to the network printer however any attachments print only to the local printer. I have had her shut down outlook, then change the default, then restart outlook and it still prints to the local printer.

Anyone run into this or have any idea how to resolve? Is this just a typo on Microsofts side where the message should say, "attachments will print to the local printer only"?
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Question by:605mrsb
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by:apache09
ID: 24276771
This is no typo.
Attachments can print to a network printer as long as its set as the default printer.

Just check that the appropriate network printer is set as the default before she starts the print process.

Also, check that she has the latest 2007 update installed:
http://www.microsoft.com/downloads/details.aspx?FamilyId=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en
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by:apache09
ID: 24276775
Also, check how she is "changing" her default printer.....

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by:605mrsb
ID: 24283696
As I stated in the original post... She is changing her default printer to one of the network printers before she starts printing... To be more specific: She goes to Start>printers and Faxes. It opens an explorer window and then she right clicks on the Network Printer she wishes to print to and chooses "Set as my default Printer"... then she goes to the email she wants to print off (with attachments) and does a ctl+P. The email message itself prints to the network printer however the attachments print to the local printer.

and I have installed service pack 2 for Office... the latest release of updates. This was occurring prior to and after the installed update.

Also, what exactly do you mean by, how she is "changing" her default printer?


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apache09 earned 1500 total points
ID: 24292186
Just wanted to verify how she was changing her default printer as have seen or heard some "other" ways.

Does this only happen when she uses Ctrl+P?
What happens if she uses File Print?

Is it possible to get her to try it on another PC and see if this issue follows here or can be replicated?

Might have her close Outlook and open using
Start>Run>Outlook.exe /safe

Does it happen here?
If it doesnt, its likely there is an add-in causing this issue.

If it still happens here, have her close outlook and reopen using
Start>Run>Outlook.exe /cleanprofile









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