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Apple Remote Connection to Windows Server

Posted on 2009-04-30
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Last Modified: 2013-11-24
I have a remoter use on a mac. She was mapped via AFP to a server on my network.  i had a failure of that server so i created a new server with the same name and IP address of the old server.  Now the user can not map to the new server with the ip and share name. How do you clear this up?  I'm no sure of the MAC os but I know it maps via AFP and not smb.
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Question by:tbonehwd
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Author Comment

by:tbonehwd
ID: 24271935
User is using 10.5.6 .
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LVL 53

Expert Comment

by:strung
ID: 24272002
Unless you have AFP turned on on the server, the Mac will have to connect using SMB.

In the address field of the Connect to Server dialog, type the URL using this syntax
smb://ServerName/ShareName/

See http://support.apple.com/kb/HT1568 for more details
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Author Comment

by:tbonehwd
ID: 24272095
No, sorry she maps via afp not smb.  its 10.5.6 and all my other users in house aren't having this issue.
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Author Comment

by:tbonehwd
ID: 24272103
It's connecting to a Windows 2003 server using tcp/ip. Sorry hit the button to fast.
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Expert Comment

by:strung
ID: 24272119
Do you have other Mac remote users who are able to map to that drive?

If so, do you have permissions set up properly for her on whatever folder she is trying to connect to?
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Author Comment

by:tbonehwd
ID: 24272132
She's the only remote user.  I have the drive on the windows pc share with everyone full control.  until I moved the server to this new machine she was connecting just fine.  Doesn't a mac use the mac address of the nick card to connect?  If so how do you clear that?
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Expert Comment

by:strung
ID: 24272148
If she is a remote user, how is she connecting to your LAN? Through VPN, or are you using port forwarding?
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Author Comment

by:tbonehwd
ID: 24272371
VPN  pptp
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Expert Comment

by:strung
ID: 24272439
Once she connects by VPN, can she ping the server that she is trying to connect to?

Also, does she have her own local LAN at home? If so, you have to make sure that her local LAN and your local LAN use different subnets.

For instance if your office LAN is on 192.168.1.x and her home LAN is also 192.168.1.x,  she won't be able to connect to, say 192.168.1.2 through the VPN because her router will assume it is on her home LAN. You would have to have her change her local LAN to something different, like 192.168.0.x.
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Author Comment

by:tbonehwd
ID: 24272527
it's different I'm sure.  She can ping and gets a reply.  The error is the server may not exist or is not operational at this time.  Check the server name or IP address and your network connection.

How do you clear the dns cache?
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Expert Comment

by:strung
ID: 24272616
To flush the DNS cache on a Mac, type the following into a terminal window:

dscacheutil -flushcache

(Terminal.app is found in \applications\utilities)
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Author Comment

by:tbonehwd
ID: 24272626
we just did and we still can not map.  That error comes up.  She can ping the server.
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Expert Comment

by:strung
ID: 24272678
Try deleting any reference to the old server in the user's keychain using the Keychain Access Utility found in the utilities folder.
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Expert Comment

by:strung
ID: 24272702
Also delete home\Library\Recent servers
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Author Comment

by:tbonehwd
ID: 24272715
Thanks we are going to try that.
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Author Comment

by:tbonehwd
ID: 24272803
Nope that still didn't help.
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Expert Comment

by:strung
ID: 24272816
I have run out of ideas. All i can suggest is that you google the error message.
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Author Comment

by:tbonehwd
ID: 24272827
Me to!
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Expert Comment

by:strung
ID: 24272850
If her Mac is a laptop and if it is feasible, you might have her bring it into the office to see if she can connect locally.
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Author Comment

by:tbonehwd
ID: 24273320
No its a desktop and she lives in SC.  I've found evidence on the internet to suggest this is a bug.  however this is contrast to that message saying the server may not exist or is not operational at this time because she can ping the server and she gets a reply.

The weird part about this is she was able to connect yesterday without any issues and today suddenly she can not connect to any windows server on the network.  I've tried a different server with a different share and she gets the same message.  
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Expert Comment

by:strung
ID: 24273337
Any chance she has changed her firewall settings?

Have you tried creating a new user account on the Mac and seeing if she can connect using the new account?
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Author Comment

by:tbonehwd
ID: 24273814
I don't think it's the firewall because can connect to the Xserve without a problem If this was the issue, then she'd have problem connecting to that too. right?
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Expert Comment

by:strung
ID: 24273823
I would have thought so. You could try a new user to see if that works.
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Author Comment

by:tbonehwd
ID: 24273884
Gonna try having a user mount smb instead of afp and see it that's the issue.
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Author Comment

by:tbonehwd
ID: 24273955
SMB works.  AFP is the problem
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Expert Comment

by:strung
ID: 24273983
Is Appletalk turned on in her network prefs for the interface she is using?
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Accepted Solution

by:
strung earned 1600 total points
ID: 24273998
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Author Comment

by:tbonehwd
ID: 24274063
As far as I know, apple talk isn't running because we are using tcp/ip.  I did look at that article and passed it on to my mac users.  Thanks.
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Assisted Solution

by:nappy_d
nappy_d earned 400 total points
ID: 24275474
You need to have apple talk running and enabled on her network adapter to do AFP over IP.

If should look like this screenshot below

Picture-184.png
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Author Closing Comment

by:tbonehwd
ID: 31576520
Thanks for your help and I'll pass everything along to my Mac users
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