[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

IE won't open after virus/spyware removal?!?

Posted on 2009-04-30
10
Medium Priority
?
1,280 Views
Last Modified: 2012-08-13
IE was working fine, virus and spyware was removed from the machine using malwarebytes, combofix, highjack this!, ect. When i try to open IE the process shows in the task manager, but the program does not open. i have IE 8 currently installed, rolled it back to 7 and still having the same problem. it does not show up in the add/remove programs. also when going into safe mode the Explorer.exe process shows in the task manager but does not actually run. i have ran subinacl, IEregfix, as well as disabled all firewalls.
0
Comment
Question by:a1techs
  • 3
  • 3
  • 2
  • +2
10 Comments
 
LVL 4

Expert Comment

by:elbrian87
ID: 24272326
Hi there!

First off, you should know that Explorer.exe is the windows shell explorer (the utility that allows you to browse through My Computer, My Documents, etc). So this is not associated directly with Internet Explorer.

As for the real issue, check out this official knowledge base entry from Microsoft. It highlights all actionable routes you may take to completely remove Internet Explorer, then reinstall the version of your liking.

Reply if this doesn't clear things up for you, along with which methods you've tried, and I'll do some more research.

http://support.microsoft.com/kb/917964

Hope that helps. Take care!
0
 
LVL 4

Expert Comment

by:elbrian87
ID: 24272345
One more thing I should mention... Internet Explorer can be found in Add/Remove Programs by doing the following:

1. Open Control Panel
2. Go to Add/Remove Programs
3. Click Add/Remove Windows Components, which is on the left side of the Add/Remove Programs window.

That is where you will see Internet Explorer. This should help you to do a simple uninstall, if you didn't already know it was there :)
0
 
LVL 6

Expert Comment

by:TonySt
ID: 24272467
Try opening my computer and typing   www.google.com  in the address bar.   Did that open up and display Google ??   If it did, then chances are the spyware/adware your system had still has remnants on your system.  Alot of times the iexpore.exe startup strings are modified to include other nasty things that run with the Internet Explorer.  Since you removed the bad stuff IE is locking up in attempt to load half of the missing stuff.   If a website displayed using the above test, your system is not clean yet.
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 

Author Comment

by:a1techs
ID: 24273066
removing IE did not make any difference, it still has the same problem no matter what version it is.

Tony as for typing in www.google.com in the address bar it did not display googles site. the machine is clean.
0
 
LVL 6

Expert Comment

by:TonySt
ID: 24273111
I know this is going to sound really stupid, but get to properties of the internet explorer and change the location of the of the "temporary internet files".  I did that once on a system that had almsot this same problem and it worked.
0
 

Author Comment

by:a1techs
ID: 24273242
Moving the temp folder didnt work. The computer doesnt even recognize that IE is even installed. Even though all the program files are there and seem to be intact.
0
 
LVL 6

Expert Comment

by:TonySt
ID: 24273283
Seems like you have no choice at this point than to run a windows repair.  Or set the system back to a restore point when it used to work.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 24274558
a1techs--Try WinsockFix
http://windowsxp.mvps.org/winsock.htm
And if that does not work read this
http://support.microsoft.com/default.aspx?scid=kb;en-us;281679
and register all those .dll files.
P.S. "when going into safe mode the Explorer.exe process shows in the task manager but does not actually run"  Did you mean that?  Explorer.exe is Windows Explorer not Internet Explorer.  
0
 
LVL 22

Expert Comment

by:orangutang
ID: 24276933
0
 

Accepted Solution

by:
a1techs earned 0 total points
ID: 24279006
None of these have fixed the problem, but there appears to be more going on then just the IE issue, many of the system files have been coruppted. since it is an acer laptop it does not give me the option to repair install. I have reinstalled windows.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We have adopted the strategy to use Computers in Student Labs as the bulletin boards. The same target can be achieved by using a Login Notice feature in Group policy but it’s not as attractive as graphical wallpapers with message which grabs the att…
Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…
Suggested Courses

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question