Outlook 2007 not opening hyperlinks: An error occured in sending the command to the application

Posted on 2009-04-30
Last Modified: 2013-12-08
I am attempting to fix a problem for a user where Outlook 2007 is giving an error when opening hyperlinks.

General Failure. The URL was "http://someurl". An error occurred in sending the command to the application.

It has been verified that IE is set as the default browser, it is also set to be associated with HTTP urls.

Repair install of outlook and antivirus software did not fix the issue.

Question by:jspaziano
    LVL 97

    Expert Comment

    Hello jspaziano,

    1. You may need to register some dll files;en-us;Q281679&sd=tech
    1. Quit all programs that are running.
    2. Click Start, and then click Run.
    3. Type regsvr32 urlmon.dll, and then click OK.
    4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

    If using Vista and you get an error, run regsvr32.exe from an elevated command prompt. To get an elevated command prompt, right-click on the "Command Prompt" shortcut and select "Run as Administrator".

    If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):


    Run this script if using IE6

    2. If no joy, try this fix here

    3. If no joy, run this Links Diagnostics

    Hope this helps!
    LVL 2

    Accepted Solution

    It turned out that this is being caused by AOL 9.5

    Over time, the application causes the time to open hyperlinks to increase to the point where eventually it takes 40+ seconds for a hyperlink to open and then it gives the error noted above.

    If you run a script to kill all AOL related processes, the problem goes away.

    AOL is not set to be the default browser, however it seems that it's clearly doing something fishy in the background when it comes to HTTP links.


    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Javascript: Crash Course

    Javascript is not only emerging as the most important language to know, it's flexibility is unique. With Javascript being deployed on the web, mobile and even the desktop this is the one language that all technologists need to know.

    Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
    Set OWA language and time zone in Exchange for individuals, all users or per database.
    Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
    How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

    758 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    12 Experts available now in Live!

    Get 1:1 Help Now