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Exchange 2007 Non-Delivery Message

One of my users got a new blackberry to replace his old one through a different provider.  We were forwarding a copy of his company e-mail to his old blackberry via a e-mail contact.  We changed the contacts e-mail address to his new e-mail address.  When anyone sends e-mail to his company address; they get "Delivery has failed to these recipients or distribution lists:"  The recipient is his blackberry account.  Even stranger is the fact that he actually does receive the e-mail on his blackberry and he gets the same non-delivery message for any e-mail hi sends from his company account.  I have deleted and recreated the mail contact several times.  I have also deleted his e-mail address from my Outlook.  Any suggestions?
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willsorrell
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willsorrell
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1 Solution
 
Auric1983Commented:
did he have a Blackberry Internet Service account setup for his old email blackberry?
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willsorrellAuthor Commented:
Yes, he did.
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Auric1983Commented:
It could have something to do with the BIS still trying to redirect mail to that BB

I'd double check that it is deleted.  
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willsorrellAuthor Commented:
Are you saying we should contact his old BIS?
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Auric1983Commented:
I'd login to the BIS account for his old blackberry and make sure it's disabled.

I had this happen to one of my users once. ended up having to delete the BIS account that was associated with his old blackberry

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Gary CutriCommented:
Hi, if you have OWA setup it would be best to remove the forwarding rule and setup the device to collect email via OWA.  To integrate OWA just log onto the BlackBerry Web Client > Enter in the work email address > When it fails to detect just select to manually setup the account > Select Work Account > Select OWA > Add the OWA details.
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willsorrellAuthor Commented:
This is a much better way to handle corporate email on our user's Blackberries (Blackberrys?) and solved the problem.  Thanks for your help and thanks to Auric as well (Auric's suggestion made sense and may well have panned out had we not abandoned the forwarding concept all together.)
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