Exchange 2007 transport rule wrapping messages instead of adding disclaimer

Posted on 2009-04-30
Last Modified: 2013-11-13
Hello, and thanks in advance for any help you can provide.
We have an Exchange 2007 server running on Windows 2003, recently upgraded to SP1.

We also have a Transport Rule created that adds a disclaimer to all messages sent internally or externally, configured to wrap messages that it can't apply the rule to. This worked fine in all situations until we upgraded Exchange to SP1 last weekend, when we started having problems with messages initially created by applications other than Outlook.

After the Service Pack install, it began wrapping the messages that are automatically created by applications rather then simply adding the disclaimer to the message. This has had an affect on emails created by our voicemail server, our eFaxing server, and messages created from Adobe Acrobat. There are a few other examples, but these are the biggest.

voicemail and efaxing actually aren't a big issue, because these stay internal. But, I can't figure out why messages created from Adobe Acrobat are getting wrapped instead of getting the normal disclaimer. We're simply using Adobe Acrobat 8 or Adobe Reader 8  and clicking on the "attach this PDF to a new email" button, which then creates a new message from Outlook and auto-attaches the PDF that's being viewed.

Any ideas on why this would start happening after the SP1 upgrade and/or what we can do about it?
The disclaimer had been working fine in our environment for about 1 year before the SP was installed.

Thanks again,
Question by:sfcanderson
    LVL 24

    Expert Comment

    Install the latest update rollup, which is 7 to fix issues like this.

    Author Comment

    Thanks for the quick response, that's exactly what is happening to us. Unfortunately, we found that article and installed Rollup 7 earlier this week, and I just confirmed that it's shown in Add/Remove programs.

    This server is almost fully patched, only missing IE 7 and 8, Update Rollup for ActiveX Killbits, and .NET Framework SP1 update KB951847. Otherwise, it has all other high priority updates.

    Any other ideas on why this problem would persist through the Rollup installation?
    Is there anything in the headers of the emails that might help us out here?

    thanks again,
    LVL 24

    Expert Comment

    Was the exchange server/services restarted after the rollup install?

    Author Comment

    Yes, the Rollup was installed on Wednesday evening and rebooted immediately afterward. I just checked the event logs to ensure it happened, and the server was completely rebooted several minutes after the update was installed.

    Accepted Solution

    Anyone have other ideas on why this problem would persist through the Rollup installation?


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