how to transfer terminal server licences

Posted on 2009-04-30
Last Modified: 2012-05-06
Hi experts and other helpful people,

I have a simple problem thats preventing me from using my Terminal Server CALs. I have a 2 year old server running 2003 SBS Server, I had purchased a 30 user CAL Open Licence for Terminal Server and installed these 2 years go on this server, they have been working great. However, I have just upgraded to a new server also running 2003 SBS Server, and have attempted to install these 30 CALs onto it for Terminal Server use. I have instaled TS licencing, and then activated the server with a Microsoft licence officer. This was successful. I then went through the telphone process to install my 30 CALs for TS, and this also appeared to be a successful procedure. However, when i attempt to connect to my server using Remote Desktop Connection, I can only get 2 connected then i get the "allowed number of allowed connections has been exceeded" message come up. Why arent my TS Cals taking effect after being installed? Is there something else I have to do?

Your urgent responses and suggestions would be much appreciated.

Thanks a lot guys!

Question by:lbrincat
    LVL 12

    Expert Comment

    When I did this last year I went to Login there with the userID and apssword you setup when you got your licenses and you can download and transfer to the new server. It has been a while since I did this but I am sure you will see how once you are in the site.
    LVL 12

    Expert Comment

    The only othe ways I know of are calling MS Clearinghouse to transfer the licenses, they will give you new keys:

    or from MS site:
    Under "Licensing"

    How do I move my licenses from one licensing server to another?
    A. You should back up your Terminal Services Licensing server regularly by using the Windows Backup tool or something similar. Regular backups will help protect your licensing data from accidental loss if your system experiences hardware or storage failure.

    When backing up a Terminal Server Licensing server, back up both the system state data and the folder in which the Terminal Server Licensing server is installed. This step ensures that data in both the registry and the Terminal Services licensing server database is backed up.

    If you restore the system state data and the database to the original Terminal Services licensing server computer, any unissued licenses are restored correctly as long as you have not replaced the operating system on the computer. Otherwise, any unissued licenses are not restored, and an event will appear in the system log providing the unissued count.

    You can still restore the unissued licenses by using the TS License Manager tool with the Telephone activation mechanism, and requesting the licenses back. You can switch to the Telephone mechanism by right clicking on the server in TS License Manager, and then selecting properties from the menu.


    Author Comment

    I have my 15 digit authorization number, and 8 digit licence number required for installing the licences. I have used and done this over the telephone and have the 30 licences showing as installed and active on my new server. So the licencing is already installed. It just wont accept incomming connections.... why?

    LVL 12

    Expert Comment

    It sounds like the TS server server is in Remote Administration mode which is limited to 2 concurrent sessions, change it to Apllication mode.  See here:

    How can I check the mode of a server that`s running Windows Server 2003 Terminal Services or Windows 2000 Server Terminal Services?
    Terminal Services in Windows 2003 and Win2K Server has two modes: Remote Administration mode (known as Remote Desktop for Administration in Windows 2003) and Application mode (known as Terminal Server mode in Windows 2003). Although you can toggle between these modes, doing so will affect the installed applications and will probably cause currently installed programs to be reinstalled.

    To determine the mode in which a server is currently running, perform these steps:

    Start the Microsoft Management Console (MMC) Terminal Services Configuration snap-in (Start, Programs,  Administrative Tools, Terminal Services Configuration).
    Select the Server Options branch in the snap-in`s left pane.
    The configuration options are displayed in the right pane.
    Write down the Licensing value (for a Windows 2003 system) or the Terminal Server Mode value
    (for a Win2K Server system).
    Close the snap-in.
    If the Licensing or Terminal Server Mode value is Remote Desktop for Administration or Remote Administration,
    you`re limited to two connections (plus a local console in Windows 2003) when you`re in Remote Administration mode.
    If the Licensing or Terminal Server Mode value is Application or Terminal Server, you`re in Application mode
    and in that mode can have multiple concurrent connections, depending on the number of existing licenses.

    Author Comment

    Thanks Valicon, i think we are onto a winner now. I have confirmed that my 2k3 server is running in Remote Admin mode, and found that i cannot bump up the connections to more than 2 at this stage. I have been reading on how to change to Application mode, but am getting stuck on one of the steps.. ive added the terminal server licence snap-in using MMC, i get a licencing option on the left pane, which then shows my mode on the right pain. The drop down box only shows that the one option of Remote Desktop, and then an option to add using the add/remove windows components section. When i go there, i dont have any option to add extra components, where do i need to go to change the mode?

    Where you say above to select the 'Server Options' entry in the left pane, i dont actually have that listed, only thing close to it is 'Server Settings' then licencing on the right pane, which is where i only have the one option. How do i add the second option, Application mode?

    many thanks again, im sure we'll get it with the this next bit of advice... cheers mate


    Author Comment

    UPDATE ****

    Just to clarify again, my server is 2003 Small Business edition.. and I have since read that SBS edition does not support a fully functioning Terminal Server setup.

    Is this true? If so, I will be hunting for some Standard edition discs to try that installation.

    will keep everyone posted. thanks
    LVL 12

    Accepted Solution

    I see, yes on SBS you can only run Terminal Server in Remote Administration mode. The reason for this is that it runs on your Domain Controller and having a TS server run on a DC is a potential security issue. Yes you will need  the Standard or Enterprise version in order to run in Application mode.

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