I have used sfc /scanow and everything else I can think of but Roboform install file airoboform.exe refuses to open. Get kernel32.dll error each time.

I had a problem with Firefox and had to remove Roboform. I did not worry as i have done this in the past without a hitch.

I downloaded the installer twice to be sure there was no problem with the execution file but each time I try to run the program I get a kernel32.dll error, the program closes and that is it.

I am enclosing the error file and a Highjackthis log in hopes this will help.
hijackthis.log
2251-appcompat.txt
bkrsrbAsked:
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torimarCommented:
What struck me when checking that log is the same that struck me when checking your HJT log: you do run a lot of resident programmes and third-party services.
The HJT log was among the longest ones I've seen.
Now, the more applications you run that stay resident and interact with the system or affect file I/O, the more possible causes of interference may arise.

Here's what's been reacting to or been running during the roboform installation:
ESET NOD32
Comodo Internet Security
SpySweeper
Spamfighter
StartupCop
Diskkeeper
everything
Network Magic

High up in my list of possible culprits would be NOD32 and Comodo, as they are able to refuse file access.
Please try disabling them completely (including services) and check whether the installation still fails.

The log also shows that you have Dr. Watson running.
It will create a crash dump (user.dmp) in the following folder:
c:\documents and settings\all users\application data\microsoft\dr watson\

This dump may grow quite large. You had best delete it, then run the roboform installer again, then check for the new user.dmp. Rename it to .txt and zip it up for attaching.
Should it still be dozens of MBs after compression, please upload it to http://www.ee-stuff.com/ (login with your Experts Exchange ID).

I repeat my request to check your event logs.
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bkrsrbAuthor Commented:
I wanted to give you a quick follow up. It seems that 2 other programs I tried also had the Kernel error. I did run sfc /scannow as I said so am at a loss as to what is the real issue. I'll be back tomorrow and hope we can get a fix. Thank you. Sorry i should have said thank you earlier.
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Vadim RappCommented:
try in safe mode.
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bkrsrbAuthor Commented:
Thanks but I tried that first without success but thank you so much for the try
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Vadim RappCommented:
if roboform setup was windows installer-based, probably some installer repair might help; but it's not. If you now get kernel errors elsewhere, maybe time to run repair installation of windows.
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torimarCommented:
What does your event log say about these events? That might be more helpful than the error log you attached.

Also, you may want to check what is going on during such a failed installation by using Sysinternal's Process Monitor: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

Run it, stop the capture (CTRL + E), clear the log (CTRL + X), make sure with the icons on the right side of the icon bar that all activity is included except profiling events; then arrange windows so that you can easily switch between Process Monitor and the installer executable, re-enable capture, run the installer, after the error appears and you click OK, quickly disable capture.
Then go File > Save > Events displayed (exclude profiling), save to the native .PML format.
Add a ".txt" extension to the log file's name, zip it up, and attach it here.


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bkrsrbAuthor Commented:
Hello
Hope I did this as you wished.If I have not please let me know and I will try again but
I think this is as you wished.

I appreciate your efforts and hope you are able to glean what is wrong.

Thank you
Logfile.PML.zip
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torimarCommented:
I'll try to analyze the file soon. However, it is 133 Mb large - that is 10 times larger than I expected. Won't be easy to dig through this heap of data.

Have you checked your application event log (Start > Run > "eventvwr.msc")? It should contain event reports about these failed installations. The event ID and event source would help in investigating further.
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Vadim RappCommented:
It looks like it interferes with your ObjectDock application.
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bkrsrbAuthor Commented:
First off I am sorry for the size and mess. I will look into the errors. Would you like me to post what I find? Perhaps itr will help cut through the bulk?
Let me know.

Again thank you for your help and for not sending me a pipe bomb .
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bkrsrbAuthor Commented:
I tried removing the application from the ysytem but Object Dock seems to not be part of it. I will try again.
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bkrsrbAuthor Commented:
I did as you asked and you are right. It seems the more I do the more i add on and that is not my usual way of doing things. I will remove a bunch of the offending programs and delete the log as you suggest.
I want you to know that I have been in touch with Siber Systems, the makers of Roboform. Talk about worse than useless. I say this knowing I should not but i have to tell you they will do anything not to do anything. That said, they swayed me away from their product but before  bury it I need to make it run to get the data out of the program. Their proprietary  extension is great up until you need to get to it than watch out.

For what it is worth I came upon a plug in and third party program. It is called LastPass. It is a free password manager. It is better than Roboform. More secure and more intuitive. If you wish to use it with different browsers no problem. It works with them all and imports them as well. Roboform being totally proprietary it must be installed to export the data to HTML

I thought it prudent to pass this on because, like myself most people feel they get what they pay for. Nope, nopt this time, that's for sure. You perhaps know this product but if yiou do not i suggest you look at it. It is truly complete and incredibly well constructed.

I'll get back to you tonight and let you know what happens. Again, . Torimar, thank you for all your hard work and efforts. I will be forever grateful as you make my investment into Experts-Exchange worth every penny of the monthly charge. Regardless of how this comes out I wanted you to know I appreciate you efforts.
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Vadim RappCommented:
I showed your comment to the founder of Siber Stystems. His recommendation:

"Yes, our 1st line supporters may give you some uninformed answers, like all 1st line supporters do.

We recommed to try to get to the 2nd line by referring your ticket to the supervisor."
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bkrsrbAuthor Commented:
Hello
Eureka!
Well I tried everything and more. I then said hmmmmmmm. What else can i try. I did as you suggested and looked through the logs. I found the software was blocking somewhere. I did the registry, error logs and then went on line and looked up the command line options.

Well the answer was right in my face. I did a command line, /silent and did not try to include the plug ins for IE and Firefox. Firefox is my browser of choice. As soon as I hit run it started the install went without a hitch. After that I installed the plug ins for both browsers. That did it. You are a stealy eyed missile man as my Dad was want to say.

After all that I finally was able to import all my information into Lastpass and that was so easy once the Roboform application was installed. Then, you guessed it. I removed Roboform and since then I have been enjoying the ride and unless something drastic happens I will not install Roboform again. As I mentioned yesterday Lastpass is so much more and free.

Thank you so much again for all your expert, friendly and courteous help. I cannot express how much it helped.
Stan
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bkrsrbAuthor Commented:
I have never had someone be so complete and serious of intent. As usual I can only say how much I am happy to have joined your service and paying the monthly fee has also been one of the best decisions i have ever made.Your people are professional and go the extra mile to help. Thank you all again.
Stan Baker
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torimarCommented:
I'm glad to hear the issue is settled, and you are enjoying your computing again.
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