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Outlook 2007 synch error 0X80070422

Posted on 2009-05-01
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Last Modified: 2014-04-29
Hi, we are running Exchange 2007 SP1 in a mixed environment.  (Some 2003 servers still active).
The 2007 server should have the OAB generation mode and is distributing via web and PF.

Roughly every hour I am receiving a message in my Sync Issues folder in Outlook 2007 as follows:

15:13:12 Synchronizer Version 12.0.6315
15:13:12 Synchronizing Mailbox 'Simon Shaw'
15:13:12 Synchronizing Hierarchy
15:13:30 Synchronizing local changes in folder 'Inbox'
15:13:30 Uploading to server 'XXXX.micromine.com.au'
15:13:30          2 view(s)/form(s) updated in online folder
15:13:30 Downloading from server 'XXXX.micromine.com.au'
15:13:32          2 item(s) added to offline folder
15:13:32          1 item(s) updated in offline folder
15:13:40 Done
15:13:40 Microsoft Exchange offline address book
15:13:40       0X80070422

XXXX is my 2007 Exchange Server where my mailbox resides.

OWA shows the OAB as well as Outlook.

Anyone know how to deal with this?  I've googled a lot but most hits are for a Windows Update problem.
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Question by:Micromine
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LVL 65

Expert Comment

by:Mestha
ID: 24280715
OWA doesn't use the offline address book, so that is inconsequential.

The error code is either cannot connect or cannot find or corrupt object.
Does that happen with all users? If not, then delete the OAB file from your system with Outlook closed and then restart Outlook.

Simon.
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Author Comment

by:Micromine
ID: 24292962
OWA doesn't use the Offline Address Book?  Why is it then published by Exchange on IIS at /OAB virtual directory.

Anyway,
Seems to be client specific.  I've nuked the local mail profile on the client and deleted manually all .oab files from the profile folder.

This has changed the name of the list in Outlook from "Global Address List" to "Download Offline Address Book List" which is what it's called on the Exchange 2007 server.

However I am still getting error: 0X80070422

I have deleted and recreated the OAB on the server, applied it to the database.
Command line tests of Autodiscover show the web folder is valid for this user.

Really stuck.

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Accepted Solution

by:
Mestha earned 2000 total points
ID: 24300135
Not everything that is on the web site is related to OWA use.
Exchange 2007 is built around web services and the Outlook 2007 clients will collect information from the web server. There are at least four services that I can think of that have nothing to do with OWA that will be on the same web site (Outlook Anywhere, Exchange ActiveSync, Autodiscover and OAB distribution).

If it is client specific, does it follow the user to another machine?
Does it follow another user logging on to the same machine?

Simon.
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Author Comment

by:Micromine
ID: 24300974
Created a brand new profile for the user on a new machine.

The problem does not occur on this new machine so it appears to be profile related somehow.

Given that it's not a server error, I'll allocate you the points for the answer and either blow this machine away or fiddle with the profile more.
I've already tried completely deleting the Outlook profile and that didn't help.

Regards,
Simon Shaw.
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Author Closing Comment

by:Micromine
ID: 31577848
Not a server issue, turned out to be a client issue.
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Author Comment

by:Micromine
ID: 24532856
Found solution I think.  Check that the BITS service is running on the affected machine.
(Background Intelligent Transfer Service).
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Expert Comment

by:pcsbay94
ID: 40031183
For me it was the BITS service also
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