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how to setup wireless sync from Exchange 2007 to Iphone 3G and Blackberry Curve

What I have:

Windows Small Business Server 2008 including IIS with all updates installed
Exchange Server 2007 version 8.1 - build 240.6 w/rollup 7 SP1 installed
Bunch of computers all with Office 2007 (Outlook connected to Exchange Server)
Two 3G iphones and two new BlackBerry Curves (purchased last 60 days)

Everyones Exchange account has the following mailbox features enabled: OWA (works), ActiveSync, MAPI, POP3, IMAP4.  Only thing disabled is Unified Messaging

In Exchange Server I see under Server Configuration / Client Access some ActiveSync stuff and under Organization Configuration a SBS moblie mailbox policy setup out of the box but I have no idea?

I need to sync each persons individual contacts BUT for the calendar I need to sync a Calendar that is in the PUBLIC FOLDERS.  No need to sync email or tasks.

Since all the phones have WiFi and they have wireless networking, I could live with syncing wireless when they are in the building BUT I prefer syncing from anywhere outside.

Regards,
Torrey
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Torrey Bates
Asked:
Torrey Bates
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5 Solutions
 
MSWarriorCommented:
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Torrey BatesPreidentAuthor Commented:
MSWarrior - your reference about the iPhone doesn't say/explain if you can sync to a public folder and your reference about the BlackBerry doesn't involve using the Exchange Server.  It requires installing software on every workstation which is not what I am looking for.

I need better details and explanation of all this to get going.

Regards,
Torrey
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MesthaCommented:
There are no sync options natively for public folders.
If you want to sync something in public folders then you will need to use a third party tool to get it in to the mailbox. Add2Exchange from diditbetter is the usual suggestion here.

Simon.
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Torrey BatesPreidentAuthor Commented:
Mestha,

Add2Exchange from diditbetter seems like a feasible solution to get the calendar public folder to the personal folder level so it is able to sync.  However, I still need to understand and know how to do the second part, being how do I setup/configure the actual sync part using Exchange 2007 ActiveSync to the phones?  Any documentation, run through, etc, would be helpful because I don't know where to start.

Regards,
Torrey
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MesthaCommented:
ActiveSync should already be enabled. I believe it is enabled by default.
The most common problem with the feature is SSL support, so ensure that you have a commercial SSL certificate on the server.

I wrote these for Exchange 2007, but they should hardly be necessary.
http://www.amset.info/exchange/mobile-setup2.asp

For the Blackberry devices you should look at Blackberry Server Professional Edition. It is free for the first device and will give you full sync of the mailbox, contacts and calendar over the air.

Simon.
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Torrey BatesPreidentAuthor Commented:
Mestha,

Thanks for your replies, I have a few questions before I have a total understanding of the solution:

1. Do you think godaddy's standard SSL cert for $30/yr is sufficient or do I need to lookout for specific SSL cert features to make it work with Exchange 2007 ActiveSync and the 3G Iphones?

2.  Will the Blackberry Server Professional Edition require a SSL cert?

3. The calendar I need to sync is a public folder calendar.  Will Exchange 2007 ActiveSync for the 3G Iphones and Blackberry Server Professional Edition for the BlackBerry phones let me select that for the users?

4. When I setup the 3G Iphones and they ask for the Exchange Server and I setup the BlackBerry phones and they ask for the Blackberry Server, can I just enter the sites static Internet IP address?  This Windows 2008 Small Business Server is not hosting a web site and has no DNS pointing to it.

Regards,
Torrey
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MesthaCommented:
For Exchange 2007 you need to use a SAN/UC certificate, not the $30 entry level certificate.
I have outlined what is required here: http://blog.sembee.co.uk/archive/2008/05/30/78.aspx
Blackberry server does not require an SSL certificate.

There is no option in any sycn product to sync with a public folder. Neither Blackberry or ActiveSync. Therefore you have to use a third party tool to sync the public folder to the mailbox so that the sync process will pick it up.

You cannot use an IP address for ActiveSync, because you cannot have an SSL certificate on an IP address without paying a lot of money. Furthermore, the SBS server is hosting a web site, the whole of Exchange 2007 is based around web services. It may not be a public web site, but to use it correctly you need to have a number of host names pointing to the server.

For Blackberry setup, if you use a BES/BPS, then it doesn't connect to the server directly, it goes over the air to a system at RIM, which your server also connects to.

Simon.
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Torrey BatesPreidentAuthor Commented:
Mestha,

If I understand you correctly this is what I need to do:

1. Use something like Add2Exchange from diditbetter to get the public folder calendar down to the personal mailbox level.

2. For the Blackberry phones, get setup with Blackberry BES/BPS.  Since Exchange ActiveSync is not being used for the Blackberry phones I don't need to use the SSL cert or change anything on the Exchange Server becuase I do the complete setup from the Blackberry BES/BPS.

3. For the Iphones, purchase and setup a SAN/UC SSL certificate.  Register a domain and point various host names to my SBS 2008 Server static IP address.  From the Iphones I will then be able to connect it to the Exchange Server.

It sounds like a lot of work, especially for the Iphones.  It would be nice if some company just came out with a product that worked with both the Iphone and Blackberry to sync to Exchange Server.

I know with BlackBerry desktop manager I can select a public folder as the calendar.  Of course this requires the user to plug USB cable to Blackberry phone and be at the computer.  Downside, no wireless push sync.  

Do you know if Itunes syncing Outlook to Iphone allows selecting public folder as calendar?

Regards,
Torrey

Regards,
Torrrey
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MesthaCommented:
If you don't have a domain, how are you using email at the moment? Are you using your ISPs email address?
SBS 2008 has a certificate wizard built in. You can use that to get the certificate - select GoDaddy from the list in the wizard. The wizard will do everything for you and if the DNS is not controlled by SBS tell you what DNS entries you need to make.

Blackberry is in competition with Microsoft for PDA sync. You are not going to get the same thing for both devices. RIM have been at it longer than Microsoft, ActiveSync was a reaction to Blackberry taking over the market and it is a much more mature product.

iTunes is using ActiveSync and only offers over the air sync to the best of my knowledge. Microsoft do not offer any over the air access to public folders.

Simon.
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Torrey BatesPreidentAuthor Commented:
Mestha,

Thanks for all your effort and going out of your way to help me understand the final solution.

My customer has a domain name registered and web hosting company hosting their one page web site.  Since the customer is a law firm they only have one email address that the receptionist checks via web mail.  That email account is from the ISP at the office (Verizon).  All the users already have their personal email address from their home internet providers setup on their phones.

Sounds like I can still make this work?  

Do I just need to point certain host names on the domain account to the companies static IP for mail and then install the SSL cert on the law firms Windows 2008 SBS?

Since the $30 cert from godaddy is not the SAN/UC cert you say I need, can I use their $90 Deluxe SSL cert or should I just go with a cert from domainsforexchange.net (which look like same packages/pricing as godaddy)?

Regards,
Torrey
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MesthaCommented:
domainsforexchange.net is a reseller for GoDaddy.
What you need is a different type of certificate. Not the standard, not the deluxe, but the SAN/UC - multi name certificate I think they are called $70/year.

If you have a domain name, then instead of using the web mail, you will have the email delivered directly to the Exchange server - that is how Exchange is designed to work? Do individual users not have email addresses then?

You then point the required DNS entries in the DNS to the server.

So if the domain was example.com, then you would point remote.example.com and autodiscover.example.com at the static IP address. SBS should tell you all this in its configuration.

Simon.
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Torrey BatesPreidentAuthor Commented:
This is a very old email setup.  Nobody uses Outlook/Exchange for email but they have email accounts that where setup when I created the users, which are user1@blabla.local, user2@blabla.local, etc.  They work, I can use OWA off-site via Internet Explorer with the cert error and select continue anyway and login.  Since they only have 1 email address for the company that everyone shares they prefer to use the webmail becuase any employee can access it anywhere.

Last questions:

1.  So for DNS I only have to worry about pointing remote. and autodiscover. to their static IP?

2.  You mentioned SBS 2008 has a certificate wizard built in and you can use that to get the certificate - select GoDaddy from the list in the wizard.  I checked this out but obviously I'm in the wrong place.  How do I get to that on teh SBS 2008 Server?

Regards,
Torrey
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MesthaCommented:
If they only have one email address, I don't see the point in having PDAs. Most people have them to receive their email.

The certificate wizard is in the management console. I haven't got an SBS 2008 available to me at the moment, but I believe there is a certificate entry on the task list.

Simon.
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Torrey BatesPreidentAuthor Commented:
Mestha, the company only has one email address because it is a law firm and lawyers generally don't give out there email address.  Because of this, they use an email account from the local ISP and it's web mail that can be used and checked for free from any computer in the world with internet access.  Primarily the receptionist is the only one using the account.

The lawyers have there personal email address from HOME setup on the phones.  The only parts synced from the office are contacts and calendar.

Thanks for all the information, I'll be accepting your solution.

Regards,
Torrey
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Torrey BatesPreidentAuthor Commented:
Mestha,

One last 2-part question before I accept your solution:

Are you saying that with ActiveSync for Iphones and BES/BPS for Blackberries that a valid email address (IE: NOT user@mycorp.local) is part of the requirement to wireless sync or does the user simply just need a Exchange Server Account?

Does the calendar and contacts wireless sync travel through the email account attached to the phones?

Regards,
Torrey
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MesthaCommented:
One of my clients is a law firm and they are the heaviest users of email of any that I look after. I don't think there is anything about being a law firm that means they cannot use email. I would actually think it is strange not to have a personal email address.

You only need a direct email address to activate a Blackberry over the air. However the Blackberry can be activated using the desktop software. ActiveSync doesn't need an active email address, just a direct host name to sync with.

Simon.
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Torrey BatesPreidentAuthor Commented:
Mestha,

Thanks for all your time and effort and more importantly going out of your way in sharing your knowledge to give me a solution to my post.

Looks like we each got law firms that handle email a bit differently.  I personally agree with you that each person should have there own business email address instead of sharing one.  They just don't want to be bothered and want the receptionist to handle all email dealings.  They just want there personal email address only on the phones and don't want any clients to know it.

Regards,
Torrey
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Torrey BatesPreidentAuthor Commented:
In addition to Mestha excellent solution please note that cellular providers might charge an additional monthly fee ranging from $10 to $40 to allow you to wireless sync through their network with ActiveSync on the Iphone or BES/BPS on the BlackBerry to an Exchange Server.

Contact your cellular provider about these fees before you setup or purchase any of the components to wireless sync with Exchange Server.

Regards,
Torrey
0

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