windows error 1000007e
Posted on 2009-05-01
One of our computers is crashing when the user opens PDF documents. I've stopped it from rebooting, but I'd like to actually fix the problem. System is a Dell Optiplex 755, with Windows XP Pro, SP2, and Adobe Reader 9.1. Here's what I'm finding in the System Log of event viewer:
event id 1001 - information
the computer has rebooted from a bugcheck. the bugcheck was:
0x10000007e (0xc0000005, 0xbf271800, 0x9ff1650c, 0x9ff16205).
system error - event id 1003
error code 1000007e, parameter 1 c0000005, parameter2 bf271800, parameter3 a00be50c, parameter 4 a00be208
I'm attaching the minidumps - can someone please read them and provide some guidance as to how to resolve this error - from what I can tell about the error generically, it usually inidicates either a hardware or driver issue.
I did run the Repair option in Adobe Reader, hoping that would fix it - no such luck. Other ideas?