Browser Service errors in Windows 2000 domain

Posted on 2009-05-01
Last Modified: 2013-12-05
This one has been driving me crazy.

We have two Windows 2000 Terminal Servers and every now and then users are unable to logon and the T/S just seems to grind to a halt. When checking the logs, I've noticed on too many occaions now for it to be a coincidence that the following errors are displayed in the System Log just before the Server grinds to a halt (the text is taken from a recent incident):

Date            Time            Source            Category      Event
30/04/2009      17:17:34      BROWSER            None            8022
Servername x      The browser was unable to retrieve a list of domains from the browser master \\Servername y on the network \Device\NetBT_Tcpip_{59BA1FC7-A48E-4F32-90AA-2AD1EAFA2284}. The data is the error code.

The data is (Words) 0000:   00000040

Date            Time            Source            Category      Event
30/04/2009      17:18:04      BROWSER            None            8021
Servername x      The browser was unable to retrieve a list of servers from the browser master \\Servername y on the network \Device\NetBT_Tcpip_{59BA1FC7-A48E-4F32-90AA-2AD1EAFA2284}. The data is the error code.

The data is (Words) 0000:   00000040

Date            Time            Source            Category      Event
30/04/2009      17:19:34      BROWSER            None            8032
Servername x      The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{59BA1FC7-A48E-4F32-90AA-2AD1EAFA2284}. The backup browser is stopping.

The data is (Words) 0000:   00000040

Now this has happened recently on three consecutive days at virtually the same time (although it normally seems to happen when the bulk of our users are logging on each morning).

I've checked lots of Microsoft articles, checked the tcp/ip settings on servers, checked wins settings.

The server \\Servername y referred to in the errors is not multi honed either (though one server is, but a second network card is disabled).

I read MS article ID: 188001 - Last Review: February 22, 2007 - Revision: 3.2
Description of the Microsoft Computer Browser Service, which I must confess made my eyes glaze over as I do not claim to be an expert on MS networks.

I ran the net view command on one of the offending servers and I saw a list of all the servers on our local lan, plus an entry \\accounts (looks like a workgroup, but not sure how I tell), a win xp PC that acts as a 'server'  for the an application and a unix system that has a comment Windows Fileshare.

I've run out of ideas now, so help would be really appreciated.

Question by:jon_kershaw
    LVL 13

    Expert Comment

    I found the following from an article that sounds similiar to the issues you are having:
    Locate the following registry entry:
    3. Change the value to of MaintainServerList to false.
    4. Restart the computer.


    Author Comment


    Thanks for that, I'll try that when on the server on this weekend.

    Author Comment

    I changed the registry entry as suggested and restarted the server. On restart, the following was logged in the System log:

    Type: Error
    Source: Service Control Manager
    Event ID: 7024
    The Computer Browser service terminated with service-specific error 2550.

    Does the Computer Browser service need to be set to anything other disabled on a Terminal Server?
    LVL 13

    Accepted Solution

    Should be the same as any other server.
     Try this fix for your current error:

    Author Comment

    Hi - I've read the article and will change the setting to Auto then reboot as soon as possible.

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