Windows Server 2008 Fax with XP Clients

Posted on 2009-05-01
Last Modified: 2012-05-06
I have configured Windows Server 2008 fax and can send faxes from the server and Vista clients.  I am unable to send faxes from XP clients.  I can connect to the shared fax printer from the XP clients, however when I try to print to it, it appears to be working, but I never get the window asking for the fax number.

I've added the 32 bit drivers, as suggested at and in another article here on EE, but it still isn't working.
Question by:andrewg96
    LVL 13

    Expert Comment

    Looks like you have to manually add them:

    Install, configure, and send faxes in Windows XP
    Updated: March 10, 2009

    Applies To: Windows SBS 2008

    The Windows Fax and Scan component is not installed or configured in Windows XP. In order to send faxes from a client computer that is running Windows XP, you must manually install and configure Windows Fax and Scan.

    To install the Windows Fax and Scan component
    Click Start, click Control Panel, and then double-click Add or Remove Programs.

    Click Add/Remove Windows Components.

    In the Windows Components Wizard, select the Fax Services check box, and then click Next. You are prompted to insert your CD for Windows XP.

    Insert the CD, browse to the appropriate installation path (usually the default path), and then click OK.

    To configure the Windows Fax and Scan component
    Click Start, and then click Printers and Faxes.

    Click Add a printer. The Add Printer Wizard opens.

    Click Next.

    On the Local or Network Printer page, select A network printer or a printer attached to another computer, and then click Next.

    On the Specify a Printer page, select Connect to this printer, and then type the printer name \\%ServerName%\fax, where ServerName is the name of your server that is running Windows SBS 2008.

    Click Next to finish the wizard.

    To send faxes
    Click Start, and then click Printers and Faxes.

    The printer name, fax on %ServerName%, where ServerName is the name of your server that is running Windows SBS 2008, is shown. Double-click the icon for this printer.

    In the Fax Console, click Send a Fax. A list of fax printers is displayed.

    Click fax on %ServerName%.

    Follow the instructions to finish the wizard.


    Accepted Solution

    I've tried this approach as well.  When I click on Send A Fax, I get an hour glass for a few seconds, then nothing.

    Expert Comment


    Was there ever really a solution?  I've got the same issue and can't send from my xp client.


    Featured Post

    Are your corporate email signatures appalling?

    Is it scary how unprofessional your email signatures look? Do users create their own terrible designs and give themselves stupid job titles? You can make this a lot easier for yourself by choosing an email signature management solution from Exclaimer today.

    Join & Write a Comment

    Introduction As businesses grow they expand within their original location and often spill over into nearby buildings when space becomes constrained or open up a branch office in another, distant area. If these new offices are outside of the …
    You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
    This tutorial will give a short introduction and overview of Backup Exec 2012 and how to navigate and perform basic functions. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as conne…
    This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

    729 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now