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Documents in Shared Folders on Internal Sharepoint site will not open in Office.

Posted on 2009-05-01
Medium Priority
Last Modified: 2012-05-06
We have a SBS 2008 Server that has several documents posted on the internal website under shared documents.  When users click on the document to open it, it will only open it in a browser and not the appropriate Office program.  Any feedback is welcomed!
Question by:jdub-CIO
  • 4
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LVL 25

Assisted Solution

Robbie_Leggett earned 80 total points
ID: 24282243
Go to (in the doc lib) Settings>Document Library Settings>Advanced setting
In there, you have an option to either open items in the browser, or in the client app.
Select client app.

Author Comment

ID: 24282271
I did find this in the event, this may be part of it.
LVL 11

Assisted Solution

by:Greg Burns
Greg Burns earned 160 total points
ID: 24285009
No, that error is related to search, and not rendering of the document in browser vs. client.  Robbie is correct.  
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Author Comment

ID: 24295135
It is selected to open in the client app.  I unselected it and reselected with no change in the results.
LVL 11

Assisted Solution

by:Greg Burns
Greg Burns earned 160 total points
ID: 24305454
Well, I suppose I can ask the obvious:

Do the users experiencing this issue have the correct version of Office?  For example, if I save a Word 2007 document (.docx) and someone witih Word 2003 tries to open it, SharePoint may either prompt the user to download the file as an unrecognized format, or render the document inside the browser.  

If you have users with Office 2003, you can have them install the Compatibility Pack, which will allow them to open, edit, and save documents in Office 2007 format.  And it may resolve this issue too.

If everyone's on the same version of Office, then I'd ask: Is this behavior consistent on all machines and user accounts?  If not, then compare the configuration of different machines to try to isolate it.

Accepted Solution

jdub-CIO earned 0 total points
ID: 24385197
I ended up contacting Microsoft.  After a few hours, they escaleted it to the Sharepoint team.  The engineer found the setting.  He went to  Sharepoint 3.0 central Administration>Application Management>Authentication Providers>Default and checked enable client integration.

This allowed the documents to be checked out and then edited using excel or word.

Author Comment

ID: 24385518
Thanks guys!

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