Cannot transfer to mobile phone

Posted on 2009-05-01
Medium Priority
Last Modified: 2013-12-27
Hi we recently installed a CS 1000 PBx with a call pilot mini. One of our out of office messages is set to present the caller with 3 options, press 1 for, press 2 for etc
We programmed the press 1 option etc to transfer to mobile phones. It works in that the mobile phone rings but only for a mini second then hangs up, the autoattendant then states that no one is available. However when we program the transfer to go to a landline it rings out no problem.

Any ideas? Thanks
Question by:kwatt562
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Expert Comment

ID: 24282566
When you placed the transfer entry, did you use the number 1 and then the area code? As simple as this sounds, some systems don't transfer correctly because they look for the number in the same prefix as the company's.
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Expert Comment

ID: 24282576
Check the ring timeout settings.  Mobile phones will often "ring" a few times before the phone itself gets the signal and actually starts to ring the user.  I've seen mobile phones "ring" as much as three or for times before the phone began to play it's tune.

Author Comment

ID: 24282682
Hi, for the number I just put in a 9 for an outside line, then enterned the mobile phone number. Checked the ring time out settings and they look fine also if I just call the mobile it rings the appropriate length of time before going to voicemail.

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Expert Comment

ID: 24282914
I understand that you are using the 9 to dial out, but did you still make sure the number includes the 1 and the area code? Believe me, I had a similar problem with our company's phone system.

Author Comment

ID: 24282941
sorry I didnt get the importance of the 1 as a prefix to the mobile number, will give it a shot tommorrow when back in the office. Thanks  a lot.

Accepted Solution

kwatt562 earned 0 total points
ID: 25612143
Problem was resolved by the company which installed the Pbx, unfortunately I dont know what they did so I cannot post the solution.

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