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Please help..I seem to have no options left

Hi ...My computer has crashed..Lsass.exe (not :LsassE.exe)  error comes up
Application error" LSASS.EXE The application failed to initialize properly (0Xc0000005).

I'm a paying member and after asking on here and only getting help from 1 person who later himself abandoned my question, i have spent 2 entire days and am ready to give up, do a complete reinstall and lose everything.

Before i do, i figured i would go ahead and try the recovery console despite its complexity and the fact i am not a tech girl just because it would be devastating to not only lose these days awaiting responses but everything on my computer.

Could ANYONE please give me some assistance...At this point i dont even care if you are an "expert"  ...This has been a wonderful site over the years with AMAZING genius techs but now, what good is an expert if i cant get my questions answered especially when i am a very loyal member and i have paid this site hundreds of $ over the years.

The problem im having is i CANT do a BART bootup disk, lost all day trying, and now that i am about to just try recovery console i see this message from MS in their site about recovery console:


* Warning *   Do not use the procedure that is described in this article if your computer has an OEM-installed operating system. The system hive on OEM installations creates passwords and user accounts that did not exist previously. If you use the procedure that is described in this article, you may not be able to log back into the recovery console to restore the original registry hives.

Well aside from the fact i dont know a registry hive from a beehive and need help to do this repair, it appears i CANT even use recovery console because my XP cd packet says OEM on it??

I would REALLY appreciate  a thorough answer or at least several possible option ideas if i have any.   I know you guys have a tough thankless job many times. But i have done all the basics and i cant keep going back and forth only to get ignored again so thats why i ask for as much help in your first email.   Look up my last ticket...i always do exactly what the expert  asks..i only ask not to be abandoned for a day because i use my computer for all my work and ive lost 2 days now and I am under incredible deadlines that i have missed.

Many many thanks
:-)
~Marie

p.s. I have run mem386 + 9 passes no problem and testdisk and no problems found..




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artella
Asked:
artella
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2 Solutions
 
Frosty555Commented:
First, lets get some hardware information. Who made your computer? What make/model is it? Is it a laptop or a desktop or a mini netbook? And finally, did it come with specific "recovery CDs" or are you just using a regular windows xp install disc?

Your problem is because LSASS is a critical windows component. If it fails, the whole computer fails. Typically I would chalk this up to some kind of corruption of your system files. Theoretically this isn't supposed to be possible, but bad things happen. Your windows installation is pretty serously messed up.

Easiest thing to do is a Repair installlation which is pretty much equivalent to "laying a new installation over the old". If all goes well, you get to keep your data/programs/settings, while repairing whatever was wrong with Windows.

If that doesn't work, you do a complete re-install.

The warning you are seeing regarding OEM systems is there because people do Repair Installations BECAUSE they don't want to lose all their data. The problem is that there are ways for a repair installation to fail catastrophically - basically making it so you can't log in at ALL anymore. The paragraph there described one of the several ways it can fail. If it fails, you lose all your data and you have to do a complete re-install of windows. That's all the warning is telling you. Be prepared.

Thing is, you're ready to do a complete reinstall anyways, so there's little consequence to trying. 99% of the time it works, and that includes OEM system. So give it a try.

Step-by-step Instructions with pictures:
http://www.geekstogo.com/forum/How-to-repair-Windows-XP-t138.html
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Frosty555Commented:
There's a problem though. Some of the stuff you've said contradicts itself, or is just plain weird.

A bart PE disc usually works. If it doesn't, it almost always points to some kind of hardware failure on the system. The fact that UBCD4WIN failed makes me suspicious of your hard drive, motherboard, memory, cpu or some peripherial. Keep this in mind. If everything is failing for no good reason it might be the COMPUTER, and not the software on it.

Secondly, you suggested that you have booted into the recovery console, but elsewhere you said you CAN'T boot from the windows xp setup CD, that it just froze. The recovery console is only accessible from within the Windows XP Setup, so if you can't boot the setup CD, you can't get at the recovery console. Failure to boot from the setup CD again leads me to believe this is a hardware problem.

So, can you please confirm whether or not you are able to boot from CD and access the recovery console?
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artellaAuthor Commented:
Excellent and swift answer Frosty!   my specs are computer is built by independent computer guy..not major manufacturer...but excellent quality parts. specs if i remember right. Seagate HD 500gb, Quad Core pentium, 3 mb ram.. pc not laptop;

I DID try the 1st repair option..you know, where you DONT got to recovery console but instead just press enter like in the link you included...when it was all done ..it said setup is restarting and the whole cycle was back to before, only difference is Lsass.exe error was gone.. but now the windows icons shows..looks like you might be booting but then just says setup is restarting...ive taken disk out..rearranged bios a thousand ways different combinations...nothing..

SO recovery console it is i guess..

i will get right back to you..am running a chkdsk /r  right now..

if anyone has any last ideas before i attempt (badly im sure :-) ) to do the recovery console that would be great.



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Frank McCourryV.P. Holland Computers, Inc.Commented:
If you have data on that hard drive you do not want to lose, take it out of your PC and to another PC to get a copy of everything first.  FIRST RULE OF DATA RECOVERY....MAKE A BACKUP.

The procedures you about to attempt can cause permanent damage to your data.  Your data is still there and can be copied to another hard drive for safe keeping.  That way if you do make a mistake, at least you can put your data back after a format and reload.

Good Luck!
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warturtleCommented:
First of all, try to login into safe mode if possible. If its possible, then click on Start->Run->sfc /scannow . This would ask Windows to check all its files and any files that have been overwritten by third party programs or are missing will be replaced. You'll need to have the Windows XP CD handy though for this to work. If this works, it should fix the problem. If not, follow the below instructions.

My suggestion is to get 2 blank CD's. Then you can download Dr Web Cure It from ftp://ftp.drweb.com/pub/drweb/livecd/minDrWebLiveCD-5.0.0.iso and read the instructions on usage at: http://www.freedrweb.com/livecd/ . Burn the ISO file downloaded as an image on the first blank CD using your CD Writing program like Nero or Sonic or other. Then boot the PC using this CD and run the antivirus scanner from the CD itself. That should finish off any viruses that could be the problem.

Second suggestion is to use Knoppix to backup all your important stuff onto an external drive. Knoppix is basically a linux filesystem and will start from the live CD that you'll create instead of using the hard-disk. It can be downloaded from: http://www.knoppix.net/

It will be another ISO file that you will have to burn as an image using a CD writing program. Then boot using this filesystem. Don't be surprised if you see a lot of text going across your screen, that is normally how linux starts in a verbose way. Give it a minute or so and it should display the graphical interface. There should be desktop icons for Hard-disk and USB drive and you can copy and paste all your important stuff from the hard-disk into the USB drive for backup.

Now, you can reformat and re-install, and you still have your important files safe and backed up which can be copied back into the system after re-installation is complete and you've installed the antivirus and firewall back into your system.
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Frosty555Commented:
You can try linux CDs and various live CDs to try and repair the system but it involves debugging the reason for the failure... which i don't think you're really in a position to do. You just want a working computer. Preferably as fast as possible.

The recovery console isn't that scary. It's basically just a command line interface that lets you do simple things like move files around or perform tasks on the system. From what you've described this isn't going to help.

So, I suggest you jump straight to reinstalling the operating system. Do you have a valid license key? e.g. an OEM sticker or an otherwise genuine windows xp key?
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warturtleCommented:
Hmm... frosty does have a point, which has given me yet another idea..... you can boot your system using the Knoppix boot CD and access the internet using Knoppix and replace the lsass.exe file with another file from the internet from a legitimate source and reboot the PC without the CD. If the only file affected is lsass.exe then a replace might actually work and bring back the computer into a workable state ....

Do you have any important files on the system that you want backed up? The only reason that I suggested a virus scan before doing any backup was to remove any viruses that might be carried over after your re-installation.
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Wayne BarronCommented:
Found this link on this issue
http://www.askdavetaylor.com/lsassexe_system_error_every_time_i_boot_windows.html
With refrences to a virus with the download tool to remove the virus (If it is it) From:
http://www.microsoft.com/security/malwareremove/default.mspx

hth
Carrzkiss
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artellaAuthor Commented:
Well things have gotten even worse, unbelievably...My DVD burner which i never use is inoperable. I made the iso image for UBCD4WIN  and 8 hours later have realized my HPdvd740b is useless at burning even after the firmware updates and trying different cds's, dvds....

SO i have a cruzer micro 2gb and thats my only hope before i have to do a complete reinstall of my entire computer. I have looked for an hour, on the web and here, and see that it IS possible but very complicated.

THIS is the key I am not techy and unbelievably frustrated after spending a total of 35 hours in two days so far with no hope in sight and i am about to just give up..is there some of you that know  a simple easy, hopefully free way to simply burn the ISO image on to the thumbdrive?

As always thanks for your help, i have been a loyal customer for 5 years here and respect all you guys do so much even with frustrated souls like me who is out of her element and only knows she has lost days of work with no hope in sight.

Many, many thanks,
:-)
Marie
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Frosty555Commented:
The short answer is no, you can't boot windows off a USB key, don't waste time trying.

The long answer is I'm sure it's possible, but only under certain special circumstances. It would require modification of the files, specially formatting your USB stick, and a lot of technical work that isn't worth your time. I did manage to do it once, but it was a pain and it only worked on about 30% of the systems I tried the key out on.

Get a replacement DVD drive. They only cost $30 nowadays. LG makes some nice ones, like this one: http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=4304041&CatId=482.

I still think you're going to end up having to do a complete reinstall of the operating system. If might be possible to fix it but at this point you have spent a lot more time debugging than it would have taken to just blow it away and start from scratch.
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PUNKYCommented:
If you need more help, there is a request attention ... just click on that, more people will see and help you.
If you want to boot from USB, first of all, does your system have option to boot from it? If not, like said above, you will waste time for that.
If you want reinstall system from fresh, then reset bios to default and ensure the DVD/CD is first boot device setup in bios. Insert the OEM installation disc you have, and do install .... Seems that you have multiple issues there ... let start with bios setup default, and then let see what next could happen.
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Wayne BarronCommented:
If your Motherboard has USB Support for a Boot option then have a look here.
http://www.bootdisk.com/pendrive.htm

Frosty. Never say Never my friend.
The USB Boot issues has been discussed time and time again on EE for the last 2 years.
With some positive feedback on the outcome.
As long as the Motherboard is newer (Within the last few years) and has USB Support
Then "Yes" you can boot from any USB Device.

The guy that taught me about computer back in the last 90s
Caries around a 40Gig USB Drive, that has XP on it.
And if the clients computer supports the USB, then he will boot with his drive to test their system.

Anything is possible in todays technology.

Good Luck artella
Carrzkiss
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Frosty555Commented:
carrzkiss: I understand that it is possible to install windows on a usb key or usb hard drive, I've done it myself, but it's a tremendous amount of work and research. If she's having trouble booting live CDs, I don't think she wants to try and take this on.

This girls wants her system back, I don't think she's really that interested in making windows boot off a USB key, she's just thought it might be an easy way to get around not having a dvd drive.... which it isn't, really.
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Wayne BarronCommented:
agree.
artella:
You need to find out what is wrong with the Drives.
If you can get your hands on another CDRom drive, you can use it to test to see
If it is your Drives, (or) Your Motherboard itself.
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artellaAuthor Commented:
Wonderfully kind and helpful..thank you!
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