Learn how to a build a cloud-first strategyRegister Now


Print Dialog Box Slow to Appear

Posted on 2009-05-02
Medium Priority
Last Modified: 2012-05-06
We have a WinXP (SP3) machine (Gateway GT5028) with a printing issue. When I am in an app (Thunderbird) and I Ctrl-P or click the Print button, the Printing box comes up with Progress shown as Preparing.... (see image) This is on the screen for about 10-15 seconds before the Print dialog box appears. From that point on, printing is normal.

" When I attempt to print a second time immediately after the first, there is often no lag. However, if I do this three or four times in a row the lag returns.
" If I wait a short while (<1 minute) the lag returns, even on the same document.
" The default printer is an HP Laserjet 1020. However, the issue still exists when I switch to a different printer, like a Xerox 5500 on the network.
" I have rebooted several times.
" Other machines do not have this printing problem.
" Although this computer is three years old, it still runs fairly well overall.
" The issue exists in other apps as well, but Thunderbird is the main program used on this machine.
Question by:TUMIhq
  • 4
  • 3
LVL 17

Expert Comment

ID: 24287124
I think this lag has to do with communication between the computer and the networked printer. I have had a problem like this, but i had to fix it by reinstalling Windows, hopefully there should be an easier way though.

Author Comment

ID: 24287144
Thanks for the response. I'm sorry I wasn't clear: the HP 1020 is not on the network; it connects to the computer via USB.
LVL 17

Expert Comment

ID: 24287224
Oh in that case, try temporarily deleting your networked printer in Control Panel > Printers. Then try printing to your USB to see if we can isolate the problem.
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.


Author Comment

ID: 24287319
I can do that, but I have many networked printers with custom settings. Whether networked or directly connected, they all exhibit the issue. Alternately, I unplugged the network cable from the computer and tried to print to the USB HP; still slow. I am all for troubleshooting by ruling out possibilities, but it doesn't seem like that would be fruitful. However, I am willing to defer to your expertise if you truly believe that would help.

Author Comment

ID: 24287326
One other note, I have stopped and restarted the Print Spooler in Services several times with no result.
LVL 17

Accepted Solution

Thomas4019 earned 1500 total points
ID: 24287343
Yeah, it wouldnt be worth it if you have more than 1 networked printer deleting them all. I dont think its that likely it would help. I think it has something to do with one of the printers causing a long timeout or being improperly configured.

Maybe try changing you "default printer". Or have you recently installed any new networked printers around the time of this lag.

Similar Questionst that have been resolved


Expert Comment

ID: 24338208
Try going to printers and faxes>File>Server Properties> Drivers Tab, and remove any drivers that are no longer in use.

Author Comment

ID: 24340139
Thomas4019: You were correct that the problem had something to do with the network. Many of our users share their printers over the network so others can print straight to their desk. There were several shared printers in the printer list that were associated with computers that were no longer on the network. When I deleted these printers the issue went away. Thank you for your ideas.

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Suggested Courses

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question