• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 824
  • Last Modified:

Email Duplicates

I have a client whose comany president is obsessed with email. He's CC'd on every outgoing and incoming email for the whole 25 employee company! He receives about 80 MB of mail per day - however, there are several duplicates - some messages have no dupes, others have anywhere from 1 to 5 duplicates. After looking at the headers, I have determined there are SEVERAL different reasons for these duplicates, however, one is perplexing me (see attached headers). He does have a Blackberry which syncs with his Outlook and a Blackberry enterprise server was recently installed for 3 blackberry users,
Out of fear, previous admins have been forced to create a very unusual Outlook/Exchange setup - Exchange actually handles none of the mail - it only acts as an extra storage unit for the mail - and they do use the Calendar. Each email client (Outlook) is configured with a POP3 account to perform its own mail handling, and with another standard account connected to the Exchange Server, this incoming mail is copied to the Exchange server. None of this is related to the dupe problem, but I wanted all to know that this is not a normal Exchange setup.

The headers appear almost identical, except the X-Mail-ThreadID and X-UIDL numbers are different at the beginning of the header, and the last entry on the dupe is extra: Received: from SMTP32-FWD by decequip.com (SMTP32) id A900200000814AA4F; Thu, 30 Apr 2009 07:48:18 -0400

At what point is this message being duplicated - at the original FROM client, the TO client or somewhere in between?
ORIGINAL HEADER:
 
Received: from SMTP32-FWD by decequip.com
  (SMTP32) id A9002008E00004CB5; Thu, 30 Apr 2009 07:48:18 -0400
Received: from mx1.securenetsystems.net [64.234.192.11] by mail.securenetsystems.net with ESMTP
  (SMTPD-8.22) id A002076C; Thu, 30 Apr 2009 07:48:18 -0400
Received: from localhost (unknown [127.0.0.1])
	by mx1.securenetsystems.net (Postfix) with ESMTP id C38934E808F
	for <rayco@decequip.com>; Thu, 30 Apr 2009 11:48:19 +0000 (UTC)
X-Virus-Scanned: amavisd-new at mx1.securenetsystems.net
X-Spam-Flag: NO
X-Spam-Score: -0.521
X-Spam-Level: 
X-Spam-Status: Ro, score=-0.521 tagged_above=-9999 required=4
	tests=[BAYES_00=-2.599, HTML_MESSAGE=0.001, SUBJ_ALL_CAPS=2.077]
Received: from mx1.securenetsystems.net ([127.0.0.1])
	by localhost (mx1.securenetsystems.net [127.0.0.1]) (amavisd-new, port 10024)
	with ESMTP id uNDI8K7jhZTt for <rayco@decequip.com>;
	Thu, 30 Apr 2009 07:48:19 -0400 (EDT)
Received: from smtp115.sbc.mail.re3.yahoo.com (smtp115.sbc.mail.re3.yahoo.com [66.196.96.88])
	by mx1.securenetsystems.net (Postfix) with SMTP id 3B3314E809A
	for <rayco@decequip.com>; Thu, 30 Apr 2009 07:48:18 -0400 (EDT)
Received: (qmail 93870 invoked from network); 30 Apr 2009 11:48:17 -0000
Received: from unknown (HELO jrm) (bobmil1210@68.154.68.83 with login)
  by smtp115.sbc.mail.re3.yahoo.com with SMTP; 30 Apr 2009 11:48:17 -0000
X-YMail-OSG: U0fwVhwVM1nvos09A9jsy6FLnGGWntJBRyOYUNdMu425y..xepxVGTKPOhEcVoKdWD2OcNUVzq.x8Xl19N45sAZ8Sh9pE5dJNA6ShO0wcHPV.x1HzLjQ2LsHPgFqQrxNiCkZZqWWPla2RuF0mjEFghCPQT.AMdIL7.T.pgiQxNb0On8Rjk6ND0UPr2OFKBWeL5zyPDQ7pzL9YdJswTXebFaFN93yIEVnMNQKrc2DjU_IneFE64zSx5q0b3vAE9k05IpROyowMO1I
X-Yahoo-Newman-Property: ymail-3
Message-ID: <000801c9c989$89b569c0$1402a8c0@jrm>
From: "BobM" <bobmil1210@att.net>
To: <rayco@decequip.com>
Subject: CANNOT UPDATE
Date: Thu, 30 Apr 2009 07:48:10 -0400
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="----=_NextPart_000_0005_01C9C968.01FA9170"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.3138
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3350
X-RCPT-TO: <rgd@decequip.com>
Status: U
X-UIDL: 539152442
X-IMail-ThreadID: 900200000814aa4f
 
 
*************************************************************************
 
HEADER FROM DUPLICATE MESSAGE:
 
Received: from SMTP32-FWD by decequip.com
  (SMTP32) id A900200000814AA4F; Thu, 30 Apr 2009 07:48:18 -0400
Received: from SMTP32-FWD by decequip.com
  (SMTP32) id A9002008E00004CB5; Thu, 30 Apr 2009 07:48:18 -0400
Received: from mx1.securenetsystems.net [64.234.192.11] by mail.securenetsystems.net with ESMTP
  (SMTPD-8.22) id A002076C; Thu, 30 Apr 2009 07:48:18 -0400
Received: from localhost (unknown [127.0.0.1])
	by mx1.securenetsystems.net (Postfix) with ESMTP id C38934E808F
	for <rayco@decequip.com>; Thu, 30 Apr 2009 11:48:19 +0000 (UTC)
X-Virus-Scanned: amavisd-new at mx1.securenetsystems.net
X-Spam-Flag: NO
X-Spam-Score: -0.521
X-Spam-Level: 
X-Spam-Status: Ro, score=-0.521 tagged_above=-9999 required=4
	tests=[BAYES_00=-2.599, HTML_MESSAGE=0.001, SUBJ_ALL_CAPS=2.077]
Received: from mx1.securenetsystems.net ([127.0.0.1])
	by localhost (mx1.securenetsystems.net [127.0.0.1]) (amavisd-new, port 10024)
	with ESMTP id uNDI8K7jhZTt for <rayco@decequip.com>;
	Thu, 30 Apr 2009 07:48:19 -0400 (EDT)
Received: from smtp115.sbc.mail.re3.yahoo.com (smtp115.sbc.mail.re3.yahoo.com [66.196.96.88])
	by mx1.securenetsystems.net (Postfix) with SMTP id 3B3314E809A
	for <rayco@decequip.com>; Thu, 30 Apr 2009 07:48:18 -0400 (EDT)
Received: (qmail 93870 invoked from network); 30 Apr 2009 11:48:17 -0000
Received: from unknown (HELO jrm) (bobmil1210@68.154.68.83 with login)
  by smtp115.sbc.mail.re3.yahoo.com with SMTP; 30 Apr 2009 11:48:17 -0000
X-YMail-OSG: U0fwVhwVM1nvos09A9jsy6FLnGGWntJBRyOYUNdMu425y..xepxVGTKPOhEcVoKdWD2OcNUVzq.x8Xl19N45sAZ8Sh9pE5dJNA6ShO0wcHPV.x1HzLjQ2LsHPgFqQrxNiCkZZqWWPla2RuF0mjEFghCPQT.AMdIL7.T.pgiQxNb0On8Rjk6ND0UPr2OFKBWeL5zyPDQ7pzL9YdJswTXebFaFN93yIEVnMNQKrc2DjU_IneFE64zSx5q0b3vAE9k05IpROyowMO1I
X-Yahoo-Newman-Property: ymail-3
Message-ID: <000801c9c989$89b569c0$1402a8c0@jrm>
From: "BobM" <bobmil1210@att.net>
To: <rayco@decequip.com>
Subject: CANNOT UPDATE
Date: Thu, 30 Apr 2009 07:48:10 -0400
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="----=_NextPart_000_0005_01C9C968.01FA9170"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.3138
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3350
X-RCPT-TO: <rgd@decequip.com>
Status: U
X-UIDL: 539152441
X-IMail-ThreadID: 900200000818aacc

Open in new window

0
HammettG
Asked:
HammettG
  • 2
1 Solution
 
MesthaCommented:
If you have a user who wants to see all email, then change the delivery path to Exchange exclusively. Then you can use journaling to take a copy of every email that goes through the system. No need to CC on anything.

Simon.
0
 
HammettGAuthor Commented:
Yes, I would love to set up their email system properly, but that is not in their budget. My job is only to remove the duplicates properly - not through Rules or some other process, but instead to stop the dupes from being created initially.
0
 
HammettGAuthor Commented:
This question was resolved after I determined that the X-IMail info was being added by the Exchange server as it was being forwarded by the standard Exchange account forwarding settings. So the duplicates were ligitimate. Closing question.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now