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Outlook 2007 Meeting Reminders not working

Posted on 2009-05-03
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Last Modified: 2012-05-06
I am a network administrator running a domain that has one Exchange 2003 Server running as our email server.  All clients are running Outlook 2007 for the email client. I have one customer as well as myself who are not receiving reminder notifications for meeting events created in the calender of Outlook.  This service was working for me up to a few days ago when it stopped unexpectantly.  When I create a test meeting, and set a notication reminder, the reminder does not appear at the time setup in the meeting event.  What service or services are responsible in either Outlook or Exchange for the generation of these reminder popups?  Any help you could offer would be most appreciated.

V/r,

Richard Aaron
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Question by:rcaaron78
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by:mail2prabir
ID: 24290127
Hi

The following steps solved similar problem for me:

Quit Outlook and made a copy of all files in C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook to another location for safekeeping.
Created a new Outlook data file (fig. 3) and named it outlook1.pst

Made the new data file the default for mail delivery by seleting "Tools -> Account Settings -> Data Files" clicking on the new file to select it, then clicking on the "Set as Default" icon in the toolbar.

Copied mailboxes from old data file to the new one. We did this in Outlook, by using the right-mouse button to drag folders from the old data file to new. The new file contained an Inbox already, and that could not be dragged over, so we opened the old Inbox, pressed CTRL-A to select all messages, then "Edit -> Copy", then opened the Inbox in the new data file, and "Edit -> Paste" copied all messages to the new Inbox.

The Calendar and Contacts databases had not yet been moved, but we decided to try a test. We created a new test appointment about 17 minutes in the future, and waited. About 2 minutes later, the normal reminder dialog (fig. 1) popped up with a beep!

We next copied the Calendar and Contacts list over in a way similar to how we moved the Inbox. First we selected Calendar, then clicked on View -> Current View -> All Appointments to display all appointments as a list. Then we were able to press CTRL-A to select all appointments and copy them to the new data file in a way similar to the Inbox. For Contacts, it was similar except we selected View -> Current View -> Phone List.

After some testing to be sure that all was working, we simply deleted the old outlook.pst file.

Problem solved. The reminders and all other features have been working fine since then.
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Accepted Solution

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rcaaron78 earned 0 total points
ID: 24348951
I found what the problem was.  The calendar that is to be used must be in the same location as the active delivery location for email.  What this means is that if a user has a PST and it is set as the default delivery location (as in my case) the calendar in the PST is the one that must be used to set up meetings and reminders.  Using the calendar that is located in the mailbox on Exchange will not work for reminder popups since it is no longer the default delivery location.
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