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ACT 2009 v11 Backups Fail

Posted on 2009-05-03
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Last Modified: 2012-05-06
Cannot backup ACT from within the Application on our server.  We currently have ACT version 11.0.0.367.
Each attempt that I try to make, I recieved the error message that I've uploaded (had to shade out part of the file name to protect the identity of our business name)
This is on a Windows Server 2003 R3 server, it is using the MS SQL Server 2005 with SP2
Oddly though, the ACT Scheduler service shows that the Backup tasks that I have completed successfully.

I have a branch office with the same setup, and it works fine.
ACTError.jpg
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Question by:jy3sonet
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HighlanderX earned 500 total points
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If the Scheduler is successfully backing up the database, this implies a permissions based issue when you log into the system.

Try logging into the server as a local admin (not a domain admin) and then running the application backup.  If this is successfull then it proves there is a permissions problem  If this also gives the same error, look in the SQL Error logs in ActDiag to see if there is anything listed in there (http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=14720).
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by:jy3sonet
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My Server is also a domain controller, so I don't have any local accounts, only have one administrator account (the built-in one) other then a backup Admin account of course.  

I did log into just ACT after your suggestion as a different user that has administrative privileges in ACT and on the network, and it appears to be working.  Will follow-up and let you know for sure.  How would I go about troubleshooting why the built-in domain administrator doesn't have priviledges to do so?
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by:HighlanderX
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It's a difficult one as there could be so many reasons from a networking perspective including GPO's if they are being used.

What I would suggest as a first step is to set the security on the master folder of the database to ensure your admin account has full control, and to ensure that all sub-folders have inherited that permission.  What I usually do is add the troublesome account onto the security as a specific account rather than adding Domain Admins as there may be more restrictions to that account.
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by:jy3sonet
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It did successfully backup with no errors using the alternate user account with administrative priviledges.  Thank you very much!  I thought this would of amounted to a whole lot more.
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