Posted on 2009-05-03
Last Modified: 2013-12-01
Hi- When I boot up, I get this error (every time)- EDSloader unable to locate component .......... This application has failed to start because KEYMANAGER.DLL was not found. I've been googling, and I have seen that it is a component of my Acer laptop, Acer eSecurity. I also have seen that it sometimes conflicts with Norton 360.

However, I contacted Norton, and we uninstalled Norton 360 sompletely using the Norton remover tool, and upon reboot the same error occurred. I've run registry mechanic, no help there. I uninstalled Registry Mechanic, and rebooted, same error. Can anyone help? XP home, SP 3 on an Acer Travelmate 5720. Thanks!
Question by:mel200
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LVL 50

Expert Comment

ID: 24290415
mel200--Perhaps of help.  Disable EDSLoader.  Retrieve or Reinstall Keyloader which may have been deleted by one of your antimalware programs.

Author Comment

ID: 24290644
Thanks- If I go to msconfig and disable edsloader in the startup tab, then restart, it says I'm in diagnostic mode and need to change it to normal mode. If I change it to normal mode, it puts a checkmark next to edsloader again. What can I do? Should I leave it in diagnostic mode and disable the alert? Thanks.
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Accepted Solution

jcimarron earned 500 total points
ID: 24290717
mel200--Are there no instructions from Acer for disabling, turning off, removing EDSLoader?;jsessionid=1AA23FFAA07F040C5517862C5AC4DADC.public_a_us003?LanguageISOCtxParam=en&ctx2.c2att1=25&CountryISOCtxParam=US&ctx1g.c2att92=453&ctx1.att21k=1&CRC=3529792491
"Should I leave it in diagnostic mode and disable the alert?"  I do not have an Acer laptop, so do not know much about EDSLoader.  If you are satisfied running in diagnostic mode, that sounds fine.  By "disabling the alert" is this something you can do (see my first sentence above) --in which case do it--or is this just a consequence of running in diagnostic mode.?
The file should be here C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe
At worst you could disable it by renaming it to, say, edsloader.old.
EDSLoader is reported to conflict with Norton Security and 360.
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Author Closing Comment

ID: 31577344
Thanks! No more error.
LVL 50

Expert Comment

ID: 24291053
mel200--That is good news.  You are welcome.  Was it any one of the suggestions that did the trick?

Author Comment

ID: 24291093
It was this one: The file should be here C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe
At worst you could disable it by renaming it to, say, edsloader.old.
LVL 50

Expert Comment

ID: 24291484
mel200--Acer should offer something more elegant, but if that works and everything else is OK, then don't fix it.

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