Solved

Keymanager.dll

Posted on 2009-05-03
7
282 Views
Last Modified: 2013-12-01
Hi- When I boot up, I get this error (every time)- EDSloader unable to locate component .......... This application has failed to start because KEYMANAGER.DLL was not found. I've been googling, and I have seen that it is a component of my Acer laptop, Acer eSecurity. I also have seen that it sometimes conflicts with Norton 360.

However, I contacted Norton, and we uninstalled Norton 360 sompletely using the Norton remover tool, and upon reboot the same error occurred. I've run registry mechanic, no help there. I uninstalled Registry Mechanic, and rebooted, same error. Can anyone help? XP home, SP 3 on an Acer Travelmate 5720. Thanks!
0
Comment
Question by:mel200
  • 4
  • 3
7 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 24290415
mel200--Perhaps of help.  Disable EDSLoader.  Retrieve or Reinstall Keyloader which may have been deleted by one of your antimalware programs.
http://forum.notebookreview.com/showthread.php?t=350546
http://forums.techguy.org/all-other-software/794969-keymanager-dll.html
0
 

Author Comment

by:mel200
ID: 24290644
Thanks- If I go to msconfig and disable edsloader in the startup tab, then restart, it says I'm in diagnostic mode and need to change it to normal mode. If I change it to normal mode, it puts a checkmark next to edsloader again. What can I do? Should I leave it in diagnostic mode and disable the alert? Thanks.
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 500 total points
ID: 24290717
mel200--Are there no instructions from Acer for disabling, turning off, removing EDSLoader?  
http://us.acer.com/acer/service.do;jsessionid=1AA23FFAA07F040C5517862C5AC4DADC.public_a_us003?LanguageISOCtxParam=en&ctx2.c2att1=25&CountryISOCtxParam=US&ctx1g.c2att92=453&ctx1.att21k=1&CRC=3529792491
"Should I leave it in diagnostic mode and disable the alert?"  I do not have an Acer laptop, so do not know much about EDSLoader.  If you are satisfied running in diagnostic mode, that sounds fine.  By "disabling the alert" is this something you can do (see my first sentence above) --in which case do it--or is this just a consequence of running in diagnostic mode.?
The file should be here C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe
At worst you could disable it by renaming it to, say, edsloader.old.
EDSLoader is reported to conflict with Norton Security and 360.
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 

Author Closing Comment

by:mel200
ID: 31577344
Thanks! No more error.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 24291053
mel200--That is good news.  You are welcome.  Was it any one of the suggestions that did the trick?
0
 

Author Comment

by:mel200
ID: 24291093
It was this one: The file should be here C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe
At worst you could disable it by renaming it to, say, edsloader.old.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 24291484
mel200--Acer should offer something more elegant, but if that works and everything else is OK, then don't fix it.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Windows 8 rebooted without shutting down first error message 11 78
New battery will not charge 100% 8 58
HP Pavilion will not boot 15 91
Sony Laptop Screw 5 42
I am not new to IT, I have been working in the field since 1985.  But recently I came up against something that stumped even me (it doesn't happen as often as I would like).  I was running a screencasting session from the laptop to my TV via ChromeC…
I previously wrote an article addressing the use of UBCD4WIN and SARDU. All are great, but I have always been an advocate of SARDU. Recently it was suggested that I go back and take a look at Easy2Boot in comparison.
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question