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Rescue AV disk ti repair remote PC

ERNIE25
ERNIE25 asked
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Last Modified: 2013-12-09
Hi,

I provide remote support to users with LogMeIn Rescue. The problem is that when the remote box is heavily infected, the connection cannot be established.

My idea is sending by mail, a CD with some antivrus to clean the PC.

In the past there were some rescue disks, but no more for XP.

Any idea as to how to create this salvage CD??

Regards

Ernie25
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exptechLead Developer/Administration

Commented:
Ernie did you try to have the client connect to you in safe-mode with networking support. This has solved our same problems about 50% of the time. You may also want to check out this website : http://www.nu2.nu/pebuilder/
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