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troubleshooting Question

Windows 2008 Server does not let me upgrade from 2003 server

Avatar of indikad
indikad asked on
Windows Server 2003Windows Server 2008
5 Comments1 Solution301 ViewsLast Modified:
I have a server that has a windows 2003  server 64-bit partition and windows 2003 server 32-bit partition.
I have restarted the server in 64-bit mode. I am trying to upgrade the server version to windows 2008 64-bit.
The DVD came with Microsoft action pack and contains both 64-bit and 32-bit version. ( as says on the dick printed ),  
I started the upgrade process, it lest me choose x64. I choose that and comes to a page where you can chose to upgrade or clean install.
The upgrade button is disabled. a message displays at the bottom

***********************************************************************************************************
the upgrade cannot be started because you are running a 64-bit version of windows and are trying to upgrade to a 32-bit version
the upgrade cannot be started because you are running a 32-bit version of windows and are trying to upgrade to a 64-bit version
***********************************************************************************************************

VERY CONFUSING.

I have called Microsoft and they ay they cannot help without charging me $390.00 to start with.

can someone help please? does dual boot scenario cause this issue ????? what can I do ?
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