Solved

Windows XP Home system unresponsive after logon.

Posted on 2009-05-03
6
510 Views
Last Modified: 2012-05-06
System boots fine but it basically freezes after the desktop appears.  However, the Task manager shows nothing occuring on the system.  If I try to open Windows Explorer, or IE, or most any other app the window eventually freezes.  However, you can get the random run command to work.  

I created another account on the system and logged onto it and everything runs fine.  

I'm running a full antivirus scan now but a quick scan that ran earlier today didn't find anything.

What's run/started up when a user logs on?  (not when the system is booted, but when a user logs on.) I have autoruns on the system and looked at the Logon tab but nothing seemed out of the ordinary.

Also, any thought on where I should start looking for problems?

Thanks!
0
Comment
Question by:CraigSNYC
6 Comments
 
LVL 8

Expert Comment

by:Pete_Zed
ID: 24292372
You could try to check for spyware/malware too using Malware Bytes which is a free download:

http://www.malwarebytes.org/
0
 
LVL 4

Accepted Solution

by:
ValleyENT earned 500 total points
ID: 24292389
I would be leaning towards a currpoted user profile. As Pete Zed stated, I would definately check for viru and spyware. Also, try booting to safemode, and delete all temp files under the users profile. Also make sure nothing melicious is in Startup. Look in the App Data folders for anything suspicious and if you find something, delete it. hope this helps.
0
 
LVL 4

Expert Comment

by:Macros82
ID: 24292417
Run Hijack this and post the log. Try logging on as a different user too see if that helps.
0
Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 

Author Comment

by:CraigSNYC
ID: 24292455
Thanks guys, I've made up the laundry list and will report back after I've run them.  Spybot only found two minor cookies though.

Macros82, I created a new user account already.

I'm thinking Valley is right about it being a corrupt user profile but I'm going to clean the system up first and see if that fixes things.

Stay tuned...
0
 
LVL 23

Expert Comment

by:phototropic
ID: 24295757


Try this: Go into msconfig (start - run - msconfig) and click on the startup tab. Click on "disable all". Go into services. Check the "Hide All Microsoft Services" box, and then click on "disable all". Reboot.  Any change?
If the problem goes away, you will need to go back into msconfig and re-enable startups and services individually until you find the culprit.  Start by re-enabling your av/firewall software...
0
 

Author Closing Comment

by:CraigSNYC
ID: 31577844
Bottom line the profile was corrupt.  I created a new account and moved all the files except NTUSER.DAT, NTUSER.INI AND NTUSER.DAT.LOG.

Logged onto the new account and everything is fine.

Thanks for all the input!
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Excel Error per WinZip Add-In 9 59
forensics tools for file amendments/associations 2 60
Problem to open text file 11 67
Malware Exploit 5 72
This is an article about Leadership and accepting and adapting to new challenges. It focuses mostly on upgrading to Windows 10.
How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now