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Perfect folder structure for a small I.T support department

Posted on 2009-05-03
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Last Modified: 2012-05-28
I'm after an example of a folder structure for an I.T support departments apps/documentation/drivers etc.
one that is proven/works well/well utilised and maintained by all who access it. preferably one that has been tried and tested in multiple types of business, even if its your personal structure that you use yourself within your organisation and works really well.
for example:
software>network scanners
               >drivers
Documentation>license keys
                       >incident reports
                       >network diagrams
etc
etc
etc
must be simple and expandable. for example a new support officer could look at it and navigate easily
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Question by:alyas404
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4 Comments
 
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Expert Comment

by:alienvoice
ID: 24292418
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Accepted Solution

by:
ValleyENT earned 2000 total points
ID: 24292435
Here is the structure that we use and it works great. I'm not sure there is truly a "perfect" format. Sometimes the more complex the folder structer the easier it is to organize, which can be easily memorized. It took me a while to find one that our entire department enjoys.

\\server\share$

Administration
    Client Apps
    Server Apps
    Drivers
        Scanners
        Cameras
            Logitec
                Orbit AF
        Workstations
            Dell
                Precision Model #
            HP
    Tools
        Security Auditing
    Updates
        Adobe
            Flash
            Standard
Documentation
    Network
    Passwords (Encrypted location 3rd party software)
Transfer Folder
0
 

Author Comment

by:alyas404
ID: 24292827
@alienvoice: question was asked but answer was not suitable to my environment
@ValleyENT: I really like your solution
but does anybody have any other arrangements/input/alterations/additions that they find that their entire team uses religiously?
0
 

Author Closing Comment

by:alyas404
ID: 31577433
Solution was more what I was looking for then other article. have adopted your layout with very few alterations.
Thanks
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