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troubleshooting Question

No drives in disk management

Avatar of aphillips
aphillipsFlag for Australia asked on
Windows XP
9 Comments1 Solution4225 ViewsLast Modified:
I plug in a flash disk into USB port and nothing happens.  So I went into Disk Management (Control Panel/Administrative Tools/Computer Management/Disk Management) and it showed no disks at all - just "CD-ROM 0  -  DVD  -  No Media".  There is not a single hard disk such as Disk 0 - but obviously that exists as I booted from it.

The system is a Compaq Presario 2200 running XP SP2.

I am pretty sure this is not a hardware problem as it happens with several USB drives in both USB slots.  Also a USB mouse in the same slots works fine.   Also if I boot from UBCD (Ultimate Boot CD) disk I *can* see USB drives.

It appears that there is some corruption in XP and it is not finding or reporting drives correctly.

I have checked that no system files are corrupt (dmserver.dll etc) and scanned for viruses etc.  The system did have Alureon.BF and Aluroen.gen!C spyware which I have removed.  I suspect there were other viruses on it at some time (not my computer) but it does have Avira anti-virus (and AVG).

I have tried adjusting the registry settings associated with dmserver.dll to no avail.  I suspect the problem is from lower-level software in XP that keeps track of physical hard disks (as opposed to other types of devices like optical disks), but I have no idea what that is or how to fix it.

Any ideas?
ASKER CERTIFIED SOLUTION
Avatar of Wayne Barron
Wayne BarronFlag of United States of America imageAuthor, Web Developer
Commented:
This problem has been solved!
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