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Outlook 2007 HTML Signature wiht Linked Picture

Posted on 2009-05-04
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Last Modified: 2012-06-21
Hello together

I've got the problem, that my Oulook 2007 freezes if the signature cannot show the linked picture.
If i write a mail and click on "Send" it just crashes. This happens only if my linked picture cannot beeing displayed as big as it is. (It shows the linked Picture very small)

Then Outlook crashes.... Please help me.
One Solution is, to implement the picture as picture and not as linked  picture. But i don't want to send a big file every time i will send a mail.

If i write a mail and the picture is showen like it should, everything is ok.

I use :

Win XP Pro SP3
Office 2007 Professional Plus
Kaspersky Network Agent

Kind Regards
Genesiscom
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Question by:genesiscom
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Expert Comment

by:apache09
ID: 24300508
Another solution, which is also best practice.
Remove the picture from the singature.

If thats not possible, check the image size.

Also check you have the latest 2007 SP installed:
http://www.microsoft.com/downloads/details.aspx?FamilyID=b444bf18-79ea-46c6-8a81-9db49b4ab6e5&displaylang=en

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Author Comment

by:genesiscom
ID: 24302487
I cannot remove the picture because its our company logo and every person has got it.
The picture size is 1KB cause it is a link behinde which links on the real picture

The SP2 is installed

Please help
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Expert Comment

by:apache09
ID: 24350916
And the size of the real picture?

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Author Comment

by:genesiscom
ID: 24352067
The size should be less than 400KB
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Author Comment

by:genesiscom
ID: 24352811
Sorry i meant less than 40KB
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Accepted Solution

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apache09 earned 500 total points
ID: 24370565
Actaully, thinking this might not have anything to do with the image.

There is a known issue in Outlook 2007 that causes it to crash and its due to an Add-In

Outlook is crashing:
Disable add-ins. If you have Adobe Acrobat 6 installed, disable it's add-in first. SnagIt's addin will also crash Outlook. If Outlook crashes when you attempt to disable the addins, you'll need to edit the registry. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins and change the load behavior for Acrobat, SnagIt or other non-Microsoft add-ins to 0.  

Try the above and see if you still have the issue
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LVL 47

Expert Comment

by:apache09
ID: 24415908
Any Particular reason for the B Grade?
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