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outlook email error 0x800ccc0d using internat connection with ISA server

Posted on 2009-05-04
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Last Modified: 2012-05-06
I am using ISA server as internet proxy. I have give the permission to the userrs for all protocols however the e-mail is not working returning an error 0x800ccc0d.
the internet browsing is working fine.
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Question by:aldahan
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by:Raj-GT
ID: 24302627
Is your policy allowing "all users" or "all authenticated users" access to the internet? And what do you see under the Logging tab in ISA?
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Author Comment

by:aldahan
ID: 24302787
the policy allow all users from internal network to external network with all protocols.
for the logging tab, it shows many things for http but nothing else. it seems that all of them are for internet requists nothing for the e-mail.
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Author Comment

by:aldahan
ID: 24302813
I note that the MS Massenger is not working too.
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by:Raj-GT
ID: 24302858
You have to configure logging to monitor all traffic from "Web proxy and Firewall Clients" from one of the client PCs.
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Author Comment

by:aldahan
ID: 24303115
it is configured to monitoer Web proxy or Firewall Clients for one client PC. and the output is only for http port.
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Expert Comment

by:Raj-GT
ID: 24303583
Is the ISA Server the default gateway for your clients?
Can you supply a screen shot of the Logging configuration?
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Author Comment

by:aldahan
ID: 24347883
The ISA Server is not the default gateway, even I have test putting the ISA to be the default gateway but still the e-mail did not work.
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Author Comment

by:aldahan
ID: 24347904
screen shot of the Logging configuration
New-Bitmap-Image.jpg
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Author Comment

by:aldahan
ID: 24347985
I notice know that MS Office Outlook is not sending nor receiving any mail, however Outlook Express is sending and receiving successfully.
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by:Raj-GT
ID: 24354456
Please use the "copy results to clipboard" option and paste the log as text.
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by:pwindell
ID: 24487271
It would be good to know exactly how the problem was solved.  I do not see the solution in the thread.

The solution is likely that Outlook was not "enabled" to be used with the Firewall Client.  If the Access Rules was only for users who had authenticated then the rule could only be used by Firewall Client that have the FWC installed,... Outlook would fail while Outlook Express would work,...just as aldahan's last comment describes.
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Accepted Solution

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aldahan earned 0 total points
ID: 24490454
the problem was that Outlook was not "enabled" to be used with the Firewall Client. After enabling that it works fine.
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