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Cannot select Backup Exec AOFO agent on install.  It is greyed out.

Posted on 2009-05-04
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Last Modified: 2013-12-01
I have a Widdows 2008 server SP1 x86 that I cannot install the Symantec Backup Exec AOFO option.  It is greyed out.  Even attempted to copy the agent files and install locally.  Still greyed out.
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Question by:CBIZNS
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8 Comments
 
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Accepted Solution

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DanielWillmott earned 500 total points
ID: 24294784
The AOFO option is not available for use on Windows 2008 servers: http://seer.entsupport.symantec.com/docs/275975.htm
 
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Author Comment

by:CBIZNS
ID: 24294864
I cannot backup my system state on one of my 2008 servers, and I assumed this was my issue.  I have other 2008 servers that it backs up the system state just fine.

Backup- \\server.domain\System?State \\server.domain\System?StateV-79-57344-65245 - A failure occurred accessing the object list.

I cannot figure out why.  Any input?
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LVL 6

Expert Comment

by:DanielWillmott
ID: 24294925
Is this the case? http://seer.entsupport.symantec.com/docs/310751.htm
If not, is there any more information that might help?
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Author Comment

by:CBIZNS
ID: 24295066
Not using Trend Micro.. Using McAfee Virus Scan 8.7.  This server is a print server.  That's it.  Nothing else is running on this server.  It is SP1 and fully patched.  Have uninstalled and reinstalled the remove agent multiple times.  Have attempted to create a seperate job just for this server and it fails every time with the same error when the system state is selected.
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LVL 6

Expert Comment

by:DanielWillmott
ID: 24295128
I've seen referenced where pre-version 12 Backup Exec needs to be patched for Windows 2008 servers to work but you mention you are already backing up other Windows 2008 servers fine.
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Author Comment

by:CBIZNS
ID: 24295179
correct I have around 15 other windows 2008 server that I can successfully backup the sytem state just fine.  
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Author Closing Comment

by:CBIZNS
ID: 31577519
I will accept your solution as it is the exact answer to my question.  I will open another question for the real problem that you asisted in uncovering.  Thanks.
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Expert Comment

by:rajskanna
ID: 24587994
Refer the below link " How to perform a local install (A.K.A.: Command Line or Silent Install) of the Remote Agent for Windows Server with AOFO (RAWS)  "
http://seer.entsupport.symantec.com/docs/308439.htm
http://seer.entsupport.symantec.com/docs/258982.htm

I have installed successfully.
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