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Cannot select Backup Exec AOFO agent on install.  It is greyed out.

Posted on 2009-05-04
Medium Priority
Last Modified: 2013-12-01
I have a Widdows 2008 server SP1 x86 that I cannot install the Symantec Backup Exec AOFO option.  It is greyed out.  Even attempted to copy the agent files and install locally.  Still greyed out.
Question by:CBIZNS
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Accepted Solution

DanielWillmott earned 2000 total points
ID: 24294784
The AOFO option is not available for use on Windows 2008 servers: http://seer.entsupport.symantec.com/docs/275975.htm

Author Comment

ID: 24294864
I cannot backup my system state on one of my 2008 servers, and I assumed this was my issue.  I have other 2008 servers that it backs up the system state just fine.

Backup- \\server.domain\System?State \\server.domain\System?StateV-79-57344-65245 - A failure occurred accessing the object list.

I cannot figure out why.  Any input?

Expert Comment

ID: 24294925
Is this the case? http://seer.entsupport.symantec.com/docs/310751.htm
If not, is there any more information that might help?
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Author Comment

ID: 24295066
Not using Trend Micro.. Using McAfee Virus Scan 8.7.  This server is a print server.  That's it.  Nothing else is running on this server.  It is SP1 and fully patched.  Have uninstalled and reinstalled the remove agent multiple times.  Have attempted to create a seperate job just for this server and it fails every time with the same error when the system state is selected.

Expert Comment

ID: 24295128
I've seen referenced where pre-version 12 Backup Exec needs to be patched for Windows 2008 servers to work but you mention you are already backing up other Windows 2008 servers fine.

Author Comment

ID: 24295179
correct I have around 15 other windows 2008 server that I can successfully backup the sytem state just fine.  

Author Closing Comment

ID: 31577519
I will accept your solution as it is the exact answer to my question.  I will open another question for the real problem that you asisted in uncovering.  Thanks.

Expert Comment

ID: 24587994
Refer the below link " How to perform a local install (A.K.A.: Command Line or Silent Install) of the Remote Agent for Windows Server with AOFO (RAWS)  "

I have installed successfully.

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