Solved

Get Invalid Product Key when trying to reinstall

Posted on 2009-05-04
10
511 Views
Last Modified: 2013-12-11
I am trying to reinstall windows ME on a machine that came with it when it was bought bran new. When i am in the install process and it ask me for the key i type in the key that is on the COA on the computer. It keeps saying the key is invalid. if you call the number on the screen the checked it and said yes the key is good but offered no more help. If anyone knows what i could do to get this to installed please let me know.
JH
0
Comment
Question by:mrsam3
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
10 Comments
 
LVL 29

Accepted Solution

by:
blue_zee earned 500 total points
ID: 24305405
a) Boot to DOS using a Win Me Startup Floppy and select 4) Minimal Boot

b) At the A:\> prompt, type the following:

C:\Windows\Command\Find /I "ProductKey" C:\Windows\System.dat

Press Enter and the first line of the screen dump will look like this:

ProductKey XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

where the X's are your actual CD Key.

Do they match the key you are trying to use?

Zee
0
 
LVL 2

Author Comment

by:mrsam3
ID: 24328996
This just gives me a message saying bad command or file name. Is there something else i need to do to get to that point, the hard drive has been formatted and was starting the install when i get the invalid product key. do i need to copy the files to the Hard drive before doing this?
JH
0
 
LVL 29

Expert Comment

by:blue_zee
ID: 24329229
If it was formatted that command won't work.

Maybe you are using an upgrade key rather than an OEM or full install license?
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Author Comment

by:mrsam3
ID: 24338380
I am using an OEM disc with the product key on the side of the computer. Which should be the OEM key.
0
 
LVL 29

Expert Comment

by:blue_zee
ID: 24338448
Does that PC have a make and model?
0
 
LVL 2

Author Comment

by:mrsam3
ID: 24355376
It is a hp pavilion 6736.
JH
0
 
LVL 29

Expert Comment

by:blue_zee
ID: 24357225
And don't you have an HP Restore CD?
0
 
LVL 2

Author Comment

by:mrsam3
ID: 24359490
No i do not have an HP restore CD. it has been lost.
JH
0
 
LVL 29

Assisted Solution

by:blue_zee
blue_zee earned 500 total points
ID: 24359672
That is surely the reason for the problem.

You do need the restore CDs.
0
 
LVL 2

Author Comment

by:mrsam3
ID: 24522295
Found the correct version of windows ME that needed to be installed with that product key.
0

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

A Bare Metal Image backup allows for the restore of an entire system to a similar or dissimilar hardware. They are highly useful for migrations and disaster recovery. Bare Metal Image backups support Full and Incremental backups. Differential backup…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

697 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question