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How do I reset the Admin Password for an Avaya Partner system with a large PC voicemail card?

Posted on 2009-05-04
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Last Modified: 2012-05-06
We have an Avaya Partner system with the large PC voicemail card. We are not sure how the Admin Password changed. It had happened once before after we had a powersurge. We used to have a very knowledgeable support tech with our vendor who had given us a "backdoor" password to reset the system. Unfortunatly we have had some staffing changes and that password cannot be found and the support tech is no longer with company. The only advice we seem to get is to call Avaya, which we have. The fee for Avaya support is compltely outrageous!!! Does anyone how we can get this password?? Any advice would be greatly appreciated.
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Question by:CarrieHayden
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14 Comments
 
LVL 11

Expert Comment

by:g000se
ID: 24296017
Hello,

What type of phone system are you using?
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Author Comment

by:CarrieHayden
ID: 24296070
It's an Avaya Partner R7.0. We do not have the large stand alone voicemail system, just the large PC voicemail card.
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Expert Comment

by:g000se
ID: 24296110
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Author Comment

by:CarrieHayden
ID: 24296247
No, sorry that didn't help. They are user guides from Avaya. They say the same thing. If the default admin password (1234) doesn't work you need to call Avaya support.
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LVL 11

Expert Comment

by:g000se
ID: 24296316
I know on my phone/voicemail system, it takes numbers only for a password.  Does yours?
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Author Comment

by:CarrieHayden
ID: 24296351
Yes. It's just so frustrating because we did have it at one time.
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LVL 11

Expert Comment

by:g000se
ID: 24297246
have you tried just using 4 ones or 5 ones for the pwd or maybe the pwd matches the former employees vm pwd.
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LVL 11

Expert Comment

by:g000se
ID: 24297278
was the pwd sent via email at one time?
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Author Comment

by:CarrieHayden
ID: 24297327
We tried all of the standards that you think it might be. And no, the support tech we talked to just walked us through it the last time. Which was quite a few years ago. I'm starting to think that maybe our PC Card just went bad.
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LVL 11

Expert Comment

by:g000se
ID: 24297391
can you connect a console cable from your terminal to the phone switch?
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Accepted Solution

by:
g000se earned 2000 total points
ID: 24298024
If you are able to connect to the phone switch through the console cable, try this-

Use username root for login and ggdaseuaimhrke as password. This will cause the device to enter the super user mode.
" Use set username command to change the password for user root, according to this syntax: username root password new_root_password access-type admin.
" Logout from the switch by typing exit.
" Use the new password to login as root.
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Author Comment

by:CarrieHayden
ID: 24298096
Thank You so much for your help!! I will have our inside tech try this tomorrow when he is in. Not sure if it can be done but I will give him the information. Thanks again! I will let you know.
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Expert Comment

by:g000se
ID: 24298582
:)
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