Solved

How do I reset the Admin Password for an Avaya Partner system with a large PC voicemail card?

Posted on 2009-05-04
14
4,116 Views
Last Modified: 2012-05-06
We have an Avaya Partner system with the large PC voicemail card. We are not sure how the Admin Password changed. It had happened once before after we had a powersurge. We used to have a very knowledgeable support tech with our vendor who had given us a "backdoor" password to reset the system. Unfortunatly we have had some staffing changes and that password cannot be found and the support tech is no longer with company. The only advice we seem to get is to call Avaya, which we have. The fee for Avaya support is compltely outrageous!!! Does anyone how we can get this password?? Any advice would be greatly appreciated.
0
Comment
Question by:CarrieHayden
  • 8
  • 5
14 Comments
 
LVL 11

Expert Comment

by:g000se
ID: 24296017
Hello,

What type of phone system are you using?
0
 

Author Comment

by:CarrieHayden
ID: 24296070
It's an Avaya Partner R7.0. We do not have the large stand alone voicemail system, just the large PC voicemail card.
0
 
LVL 11

Expert Comment

by:g000se
ID: 24296110
0
VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

 

Author Comment

by:CarrieHayden
ID: 24296247
No, sorry that didn't help. They are user guides from Avaya. They say the same thing. If the default admin password (1234) doesn't work you need to call Avaya support.
0
 
LVL 11

Expert Comment

by:g000se
ID: 24296316
I know on my phone/voicemail system, it takes numbers only for a password.  Does yours?
0
 

Author Comment

by:CarrieHayden
ID: 24296351
Yes. It's just so frustrating because we did have it at one time.
0
 
LVL 11

Expert Comment

by:g000se
ID: 24297246
have you tried just using 4 ones or 5 ones for the pwd or maybe the pwd matches the former employees vm pwd.
0
 
LVL 11

Expert Comment

by:g000se
ID: 24297278
was the pwd sent via email at one time?
0
 

Author Comment

by:CarrieHayden
ID: 24297327
We tried all of the standards that you think it might be. And no, the support tech we talked to just walked us through it the last time. Which was quite a few years ago. I'm starting to think that maybe our PC Card just went bad.
0
 
LVL 11

Expert Comment

by:g000se
ID: 24297391
can you connect a console cable from your terminal to the phone switch?
0
 
LVL 11

Accepted Solution

by:
g000se earned 500 total points
ID: 24298024
If you are able to connect to the phone switch through the console cable, try this-

Use username root for login and ggdaseuaimhrke as password. This will cause the device to enter the super user mode.
" Use set username command to change the password for user root, according to this syntax: username root password new_root_password access-type admin.
" Logout from the switch by typing exit.
" Use the new password to login as root.
0
 

Author Comment

by:CarrieHayden
ID: 24298096
Thank You so much for your help!! I will have our inside tech try this tomorrow when he is in. Not sure if it can be done but I will give him the information. Thanks again! I will let you know.
0
 
LVL 11

Expert Comment

by:g000se
ID: 24298582
:)
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Configure Call Manager Express 4.0 to use external Gateway(s) 5 51
Using TAPI 2 67
Outgoing Call restriction in Cisco UC560 2 94
210-888-xxxx ---- DID number purchase ? 1 67
This is a step by step guide on creating single number reach (mobility) for Cisco Call Manager.  After configuring this when someone calls your deskphone after 3-4 rings your cell phone will start to ring.  If you do not answer the call will go to y…
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question