We have an Avaya Partner system with the large PC voicemail card. We are not sure how the Admin Password changed. It had happened once before after we had a powersurge. We used to have a very knowledgeable support tech with our vendor who had given us a "backdoor" password to reset the system. Unfortunatly we have had some staffing changes and that password cannot be found and the support tech is no longer with company. The only advice we seem to get is to call Avaya, which we have. The fee for Avaya support is compltely outrageous!!! Does anyone how we can get this password?? Any advice would be greatly appreciated.