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CPU Usage at 100%

Posted on 2009-05-04
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Last Modified: 2012-05-06
i have winxp everything slowed down. when I looked in task manager the cpu is woking at a 100% i looked in processes tab and there is nothing listed there thats taking up 100% iexplore.exe takes up 60% when I use IE. There are several svchost.exe that take up 8-11% each.  

Ran MaAfee and PestPatrol. No joy.

Is there something I can send you to help me resolve this problem?
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Question by:desperate_now
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by:houssam_ballout
ID: 24295855
had you run disk cleanup and disk defragmanter
also try SpyBot
www.safer-networking.org/
go to start->run>msconfig
thengo to the startup tab anduncheck all programs except the antivirus  , restart the computer and try
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by:wpathan
ID: 24295858
What is the version of IE that you are using, also the service pack for your xp?
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by:Tony van Schaik
ID: 24295875
Did you already try to run your computer in Safe Mode to check if it uses 100% cpu. And can post a screenshot from your Task Manager maybe i can see what is causing that.
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Expert Comment

by:Virtual-R
ID: 24295923
Here are some thoughts. First question: have you installed anything new for the past days?
Next question: If so, any new hardware? You may actually have a driver-problem, maybe a printer causing your high cpu usage. Also, if you have a hp-printer, try to uninstall it completly and reinstall it.
Third question, are you using Windows XP service-pack 3? And finally, maybe the problem is with a badly installed Microsoft Update. click on Windows update, if you notice that you get redirected to Microsoft Update, check in the settings of microsoft update, and temporarly switch it off to use normal Windows update. If that works, you can try to install Microsoft update again and see if the problem is gone.
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Author Comment

by:desperate_now
ID: 24296573
Thanks for the quick response:
1. Installed no hardware recently but whenever I restart my computer it looks for a printer that is no longer there. There is NO printer attached to this computer. I just close the message. That's been going on for about 6 months. I can't uninstall the drivers. Also, it's looking for mass storage controller. "Wizard will help you install software for Adaptec Serial ATA 1205SA Host Controller." For 2 months, I've just been closing these messages.
2. XP SP 2. Last update: Security Update KB959426 4/17/2009. Also the following were installed on the same day: KB963027, KB956572, KB961373, KB960803, KB952004, KB959426. I uninstalled all of them. No improvement.
3. IE Version: 6.0.2900.2180..
4. Generally, whatever is running, works, it just takes a very long time.
5. It restarts at 100% cpu usage. When I start IE, IE takes up a lot of memory. I took a screen shot of processes. (attached).
6. I restarted in safe mode. CPU usage is normal.
Please let me know if there is anything else you need to help me. Thanks!
Dennis
processes.pdf
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by:Wayne Barron
ID: 24297096
I would hate to see the rest of your Process's running.
You stated that you do not know what is taking up your CPU, try everything.
Totalled everything that was in the screenshot and this is the Total of CPU Usuge [ 86% ]
That is just what I can see.

There is something messing you up badly.
I would download HiJackThis and run it and post the report here: Post LOG
Download the program from here [Hijackthis]
When you run the program, choose to save Log when finished.
And hopefully with out help, we can find out what is going on.

WARNING
(You are @ 100% CPU 100% of the time, that will burn up your Processor)
This needs to be fixed and if it cannot be fixed then you will need to backup your data
And deploy a Reinstall of the system. This is dangerous

Carrzkiss
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by:Wayne Barron
ID: 24297115
opps... >>>>. And hopefully with out help
And hopefully with our help   (Sorry for the goof on spelling)
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by:desperate_now
ID: 24297580
carrzkiss:
Thanks for getting back to me and with the warning.
Attached is the hijackthis log and analysis.
Only popupstopper and mcafee are listed as possibly nasty.

Please advise and help. I'm missing a lot of work due to this.
hijackthis.log
HiJack-Analysis.pdf
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by:Wayne Barron
ID: 24297660
I am not seeing nothing in your Log, except this
What is this?
C:\PROGRA~1\PANICW~1\POP-UP~1\POPUPS~1.EXE

----------
Can you send me over a screenshot off all the items in Processes running?
Take your cursor and stretch the Task Manager window up and down.
You should be able to get a full screenshot of all, if not, take 2 screenshots.
----
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by:pablovr
ID: 24297691
I suggest using Process Explorer, which gives you more detailed process info than Windows Task Manager:

http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
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Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

 
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by:pablovr
ID: 24297759
Try downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix
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by:pablovr
ID: 24297770
"ComboFix is a program, created by sUBs, that scans your computer for known malware, and when found, attempts to clean these infections automatically. In addition to being able to remove a large amount of the most common and current malware, ComboFix also displays a report that can be used by trained helpers to remove malware that is not automatically removed by the program."

Mentioned in my previous post.
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Author Comment

by:desperate_now
ID: 24298104
Screen shots are hard to do because the computer works so slowly.
I installed Process Explorer, ran it, and attached the output file for your review.

Continued Thanks!
Procexp.txt
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by:Wayne Barron
ID: 24298296
If you are not using this any more, then you can disable it or Uninstall TurboTax
>>IntuitUpdateService.exe

I am not really seeing anything that is causing the issues.
I do see something though.
wowexec.exe
remind.exe

End process on both of them, and see what happens?
The   wowexec.exe is for 16bit programs.
But for right now, we just want to narrow things down a little more.
So, end process on both of them, and then report back your findings?

Carrzkiss
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Author Comment

by:desperate_now
ID: 24298686
Killed wowexec.exe and remind.exe. No effect.

Spybot just finished running.
Alexa toolbar, doubleclick, grokloader, targetsaver, win32.agent.awz were found. These were removed/destroyed. NO effect.

Need continued help.
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by:Wayne Barron
ID: 24298842
go to   Start | RUN
Type in:  msconfig
General Tab.
Choose:  Diagnostic Startup.
Click [Apply] then [OK]

Once you boot up, give us a reboot.

Carrzkiss
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Author Comment

by:desperate_now
ID: 24299587
go to   Start | RUN
Type in:  msconfig
General Tab.
Choose:  Diagnostic Startup.
Click [Apply] then [OK]

-CPU usage near 0%-

Once you boot up, give us a reboot.
Reboot complete:
-CPU usage near 0%-

Need continued help. Thanks.
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Assisted Solution

by:Wayne Barron
Wayne Barron earned 500 total points
ID: 24299654
OK.
It has been a LONG time since I have walked anybody through how to do this,
So, bare with me OK? Thanks.

You should not have anything checked in the [Startup] Tab. (I think)
After choosing [Diagnostic Startup], as it only loads the essentials.

What you want to do now, is check each one indivisually, and then reboot, and see if you can find the one that causes your system CPU to spike and stay like was prior.

This is a long process, so it will take you a while to complete it.
Once you find the one(s) that are causing the issues, then post back and we will
See if we can help resolve the issue with the bad part.

Good Luck
Carrzkiss
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Accepted Solution

by:
desperate_now earned 0 total points
ID: 24299751
Ok, I'll go through all the choices. but I have a question:
System configuration utility.
Selective Startup.
Should any of these be checked?
There are three choices:
Process System.ini file
Process win.ini file
Load system services.

Use original boot.ini is checked.
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by:Wayne Barron
ID: 24300460
Glad that I could help.
Sorry I did not get back with you before now though, as I was eating supper.

Yep, that is the best way to determin what program is causing you an issue.
Good Luck

Carrzkiss

Author Comment
:
Great job! I deleted the programs one at a time and found out that there was some problem with my PestPatrol program. Now it's running at 5%. Thanks carrzkiss!
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