Solved

No longer able move messages to subfolders under Inbox using ActiveSync phone

Posted on 2009-05-04
2
403 Views
Last Modified: 2013-12-05
One of the users I support has a Motorola Q with ActiveSync.  We use Exchange 2003 SP2.  She used to be able to move messages from the main Inbox to the subfolders (from the phone).  This stopped working for some reason and I cannot find any resources to address this.  Here are the steps:

1) On mobile device go to messaging.
2) Highlight the message you would like to move.
3) Select Menu > Move > Highlight subfolder under Inbox and click Select button to choose.  The message should move to that folder then after sync the message will disappear from the mobile device (this is the expected behavior).

In this user particular case, none of the subfolders display under her Inbox during step 3, so she cannot move anything to them.  This worked before and now it does not.  Any ideas how to affect this behavior?
0
Comment
Question by:SiliconValleyCon
2 Comments
 
LVL 7

Accepted Solution

by:
MessHallMan earned 500 total points
Comment Utility
Are the sub folders select to be sync?  In Active Sync you should be able to select the folders that you sychronize.
0
 

Author Closing Comment

by:SiliconValleyCon
Comment Utility
The solution led me in the right direction but did not specifically detail the fix.
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

Several part series to implement Internet Explorer 11 Enterprise Mode
Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now