Solved

No longer able move messages to subfolders under Inbox using ActiveSync phone

Posted on 2009-05-04
2
408 Views
Last Modified: 2013-12-05
One of the users I support has a Motorola Q with ActiveSync.  We use Exchange 2003 SP2.  She used to be able to move messages from the main Inbox to the subfolders (from the phone).  This stopped working for some reason and I cannot find any resources to address this.  Here are the steps:

1) On mobile device go to messaging.
2) Highlight the message you would like to move.
3) Select Menu > Move > Highlight subfolder under Inbox and click Select button to choose.  The message should move to that folder then after sync the message will disappear from the mobile device (this is the expected behavior).

In this user particular case, none of the subfolders display under her Inbox during step 3, so she cannot move anything to them.  This worked before and now it does not.  Any ideas how to affect this behavior?
0
Comment
Question by:SiliconValleyCon
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 7

Accepted Solution

by:
MessHallMan earned 500 total points
ID: 24308158
Are the sub folders select to be sync?  In Active Sync you should be able to select the folders that you sychronize.
0
 

Author Closing Comment

by:SiliconValleyCon
ID: 31577606
The solution led me in the right direction but did not specifically detail the fix.
0

Featured Post

Flexible connectivity for any environment

The KE6900 series can extend and deploy computers with high definition displays across multiple stations in a variety of applications that suit any environment. Expand computer use to stations across multiple rooms with dynamic access.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article, I will show you HOW TO: Install VMware Tools for Windows on a VMware Windows virtual machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, using the VMware Host Client. The virtual machine has Windows Server 2016 instal…
Configuring Remote Assistance for use with SCCM
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question