No longer able move messages to subfolders under Inbox using ActiveSync phone
Posted on 2009-05-04
One of the users I support has a Motorola Q with ActiveSync. We use Exchange 2003 SP2. She used to be able to move messages from the main Inbox to the subfolders (from the phone). This stopped working for some reason and I cannot find any resources to address this. Here are the steps:
1) On mobile device go to messaging.
2) Highlight the message you would like to move.
3) Select Menu > Move > Highlight subfolder under Inbox and click Select button to choose. The message should move to that folder then after sync the message will disappear from the mobile device (this is the expected behavior).
In this user particular case, none of the subfolders display under her Inbox during step 3, so she cannot move anything to them. This worked before and now it does not. Any ideas how to affect this behavior?