Solved

No longer able move messages to subfolders under Inbox using ActiveSync phone

Posted on 2009-05-04
2
404 Views
Last Modified: 2013-12-05
One of the users I support has a Motorola Q with ActiveSync.  We use Exchange 2003 SP2.  She used to be able to move messages from the main Inbox to the subfolders (from the phone).  This stopped working for some reason and I cannot find any resources to address this.  Here are the steps:

1) On mobile device go to messaging.
2) Highlight the message you would like to move.
3) Select Menu > Move > Highlight subfolder under Inbox and click Select button to choose.  The message should move to that folder then after sync the message will disappear from the mobile device (this is the expected behavior).

In this user particular case, none of the subfolders display under her Inbox during step 3, so she cannot move anything to them.  This worked before and now it does not.  Any ideas how to affect this behavior?
0
Comment
Question by:SiliconValleyCon
2 Comments
 
LVL 7

Accepted Solution

by:
MessHallMan earned 500 total points
ID: 24308158
Are the sub folders select to be sync?  In Active Sync you should be able to select the folders that you sychronize.
0
 

Author Closing Comment

by:SiliconValleyCon
ID: 31577606
The solution led me in the right direction but did not specifically detail the fix.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
In this article, I will show you HOW TO: Perform a Physical to Virtual (P2V) Conversion the easy way from a computer backup (image).
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now