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Hp laptop dv5000 freezes when usb is plugged in

Posted on 2009-05-04
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Last Modified: 2012-05-06
Hp laptop Dv5020us freezes when usb is plugged in. Works fine until I plug in a camera or printer. Just freezes. Tried uninstalling usb ports and updating bios.
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Question by:computerteach
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Expert Comment

by:sfarazmand
ID: 24297098
Try going to HP or using the HP update to get the newest drivers for the laptop.  I've had HP machines and the problem is more than likely on the HP side.
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Expert Comment

by:warturtle
ID: 24297168
Are the Camera and other USB devices getting detected by Windows?? Or nothing happens at all and the computer just freezes??

Also scan your computer with MalwareBytes Anti-Malware (www.malwarebytes.org) to be sure that its not a malware issue.
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Author Comment

by:computerteach
ID: 24297205
The devices do not get detected, the computer freezes
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LVL 16

Expert Comment

by:warturtle
ID: 24297277
Aha, I see. Have a look in BIOS to see if plug-and-play is enabled and universal serial bus (usb) is allowed as well. Secondly, please carry on with the malware scan in the meantime. Its quite possible that updating BIOS has turned off the USB support.
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Expert Comment

by:sfarazmand
ID: 24355701
You may also want to update the BIOS
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computerteach earned 0 total points
ID: 24638422
got a new laptop as the solution
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