Solved

Hp laptop dv5000 freezes when usb is plugged in

Posted on 2009-05-04
6
402 Views
Last Modified: 2012-05-06
Hp laptop Dv5020us freezes when usb is plugged in. Works fine until I plug in a camera or printer. Just freezes. Tried uninstalling usb ports and updating bios.
0
Comment
Question by:computerteach
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
6 Comments
 
LVL 7

Expert Comment

by:sfarazmand
ID: 24297098
Try going to HP or using the HP update to get the newest drivers for the laptop.  I've had HP machines and the problem is more than likely on the HP side.
0
 
LVL 16

Expert Comment

by:warturtle
ID: 24297168
Are the Camera and other USB devices getting detected by Windows?? Or nothing happens at all and the computer just freezes??

Also scan your computer with MalwareBytes Anti-Malware (www.malwarebytes.org) to be sure that its not a malware issue.
0
 

Author Comment

by:computerteach
ID: 24297205
The devices do not get detected, the computer freezes
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 
LVL 16

Expert Comment

by:warturtle
ID: 24297277
Aha, I see. Have a look in BIOS to see if plug-and-play is enabled and universal serial bus (usb) is allowed as well. Secondly, please carry on with the malware scan in the meantime. Its quite possible that updating BIOS has turned off the USB support.
0
 
LVL 7

Expert Comment

by:sfarazmand
ID: 24355701
You may also want to update the BIOS
0
 

Accepted Solution

by:
computerteach earned 0 total points
ID: 24638422
got a new laptop as the solution
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Migration of Exchange mailbox can be done with the ExProfre.exe tool. But at times, when the ExProfre.exe tool migrates the Exchange Server user profile, it results in numerous synchronization problems. Synchronization error messages appear in the e…
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question