Hp laptop dv5000 freezes when usb is plugged in

Posted on 2009-05-04
Last Modified: 2012-05-06
Hp laptop Dv5020us freezes when usb is plugged in. Works fine until I plug in a camera or printer. Just freezes. Tried uninstalling usb ports and updating bios.
Question by:computerteach
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2

Expert Comment

ID: 24297098
Try going to HP or using the HP update to get the newest drivers for the laptop.  I've had HP machines and the problem is more than likely on the HP side.
LVL 16

Expert Comment

ID: 24297168
Are the Camera and other USB devices getting detected by Windows?? Or nothing happens at all and the computer just freezes??

Also scan your computer with MalwareBytes Anti-Malware ( to be sure that its not a malware issue.

Author Comment

ID: 24297205
The devices do not get detected, the computer freezes
Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

LVL 16

Expert Comment

ID: 24297277
Aha, I see. Have a look in BIOS to see if plug-and-play is enabled and universal serial bus (usb) is allowed as well. Secondly, please carry on with the malware scan in the meantime. Its quite possible that updating BIOS has turned off the USB support.

Expert Comment

ID: 24355701
You may also want to update the BIOS

Accepted Solution

computerteach earned 0 total points
ID: 24638422
got a new laptop as the solution

Featured Post

MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
WinXP Unable to Print 4 121
Weird keyboard issue in Windows XP 8 110
Explanation of install files for Windows XP devices 3 119
FEC Point of Sale terminal Customer display unit 4 144
Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
Ok I have been working on this for some time having learned and gained certification in XenDesktop 4 along came version 5 which was released last month. Since then I have been working to deploy XenDesktop 5 in a small environment with only 2 virt…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Are you ready to implement Active Directory best practices without reading 300+ pages? You're in luck. In this webinar hosted by Skyport Systems, you gain insight into Microsoft's latest comprehensive guide, with tips on the best and easiest way…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question