Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Hp laptop dv5000 freezes when usb is plugged in

Posted on 2009-05-04
6
Medium Priority
?
404 Views
Last Modified: 2012-05-06
Hp laptop Dv5020us freezes when usb is plugged in. Works fine until I plug in a camera or printer. Just freezes. Tried uninstalling usb ports and updating bios.
0
Comment
Question by:computerteach
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
6 Comments
 
LVL 7

Expert Comment

by:sfarazmand
ID: 24297098
Try going to HP or using the HP update to get the newest drivers for the laptop.  I've had HP machines and the problem is more than likely on the HP side.
0
 
LVL 16

Expert Comment

by:warturtle
ID: 24297168
Are the Camera and other USB devices getting detected by Windows?? Or nothing happens at all and the computer just freezes??

Also scan your computer with MalwareBytes Anti-Malware (www.malwarebytes.org) to be sure that its not a malware issue.
0
 

Author Comment

by:computerteach
ID: 24297205
The devices do not get detected, the computer freezes
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 16

Expert Comment

by:warturtle
ID: 24297277
Aha, I see. Have a look in BIOS to see if plug-and-play is enabled and universal serial bus (usb) is allowed as well. Secondly, please carry on with the malware scan in the meantime. Its quite possible that updating BIOS has turned off the USB support.
0
 
LVL 7

Expert Comment

by:sfarazmand
ID: 24355701
You may also want to update the BIOS
0
 

Accepted Solution

by:
computerteach earned 0 total points
ID: 24638422
got a new laptop as the solution
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Disclosure: Use this tutorial only when no other options helps to get Windows XP running without any problems and you don't want to format the drive. The back up of the data is the responsible of the user, however there is a description of how t…
Sometimes people don't understand why download speed shows differently for Windows than Linux.Specially, this article covers and shows the solution for throughput difference for Windows than a Linux machine. For this, I arranged a test scenario.I…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
In this video, Percona Solution Engineer Dimitri Vanoverbeke discusses why you want to use at least three nodes in a database cluster. To discuss how Percona Consulting can help with your design and architecture needs for your database and infras…
Suggested Courses

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question