Solved

setupdd.sys

Posted on 2009-05-04
5
439 Views
Last Modified: 2012-05-06
Got a blue screen that said unmountable volume. Tried to run system restore Cd for the IBM thinkpad. It prompted to perform a chkdsk. It rebooted and performed this on it's own. It inidcated 4KB of bad sectors was about all I could read.
I keep getting "setupdd.sys error code 32768. I am booting to system restore CD that came with the laptop.
Once the laptop rebooted after the chkdsk, I was able to login to the laptop. I have two questions; can I run some kind of diagnostics to see what the problem is? Where do I do this?  I want to verify this isn't a motherboard or hard drive going bad before I give this back to the user.  
0
Comment
Question by:norwoodhelpdesk
  • 2
5 Comments
 
LVL 14

Expert Comment

by:dmwynne
ID: 24296789
What model laptop is it?  

Find out what type of drive it is and go to the manufacturers site and they should have a diag tool.  If it is a newer laptop you can boot into the bios (press F1 at thinkpad splash screen) and run the drive diag in there.

0
 
LVL 9

Expert Comment

by:pablovr
ID: 24297457
"setupdd.sys error code 32768" could be related to a bad cd-rom. Another thing you could try is running memtest, if your ram is bad it could be corrupting the data.:


http://www.memtest.org/
0
 

Author Comment

by:norwoodhelpdesk
ID: 24297995
dmwynne - I ran the bios diag tool. I got the following message: Results - Pass: controller diag    Error Code 0000 read verification failed. Not sure what this means now?
0
 
LVL 14

Accepted Solution

by:
dmwynne earned 500 total points
ID: 24298204
It means the hard drive is bad.  It might still be usable for a time but should be replaced.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you build your web application in Visual Studio you'll get at least a few binaries, or .DLL, files in your bin folder. However, there is more compiling to be done. Normally this would happen when an ASP.NET resource within the web site is request…
Ok I have been working on this for some time having learned and gained certification in XenDesktop 4 along came version 5 which was released last month. Since then I have been working to deploy XenDesktop 5 in a small environment with only 2 virt…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now