Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

setupdd.sys

Posted on 2009-05-04
5
Medium Priority
?
470 Views
Last Modified: 2012-05-06
Got a blue screen that said unmountable volume. Tried to run system restore Cd for the IBM thinkpad. It prompted to perform a chkdsk. It rebooted and performed this on it's own. It inidcated 4KB of bad sectors was about all I could read.
I keep getting "setupdd.sys error code 32768. I am booting to system restore CD that came with the laptop.
Once the laptop rebooted after the chkdsk, I was able to login to the laptop. I have two questions; can I run some kind of diagnostics to see what the problem is? Where do I do this?  I want to verify this isn't a motherboard or hard drive going bad before I give this back to the user.  
0
Comment
Question by:norwoodhelpdesk
  • 2
4 Comments
 
LVL 14

Expert Comment

by:dmwynne
ID: 24296789
What model laptop is it?  

Find out what type of drive it is and go to the manufacturers site and they should have a diag tool.  If it is a newer laptop you can boot into the bios (press F1 at thinkpad splash screen) and run the drive diag in there.

0
 
LVL 9

Expert Comment

by:pablovr
ID: 24297457
"setupdd.sys error code 32768" could be related to a bad cd-rom. Another thing you could try is running memtest, if your ram is bad it could be corrupting the data.:


http://www.memtest.org/
0
 

Author Comment

by:norwoodhelpdesk
ID: 24297995
dmwynne - I ran the bios diag tool. I got the following message: Results - Pass: controller diag    Error Code 0000 read verification failed. Not sure what this means now?
0
 
LVL 14

Accepted Solution

by:
dmwynne earned 2000 total points
ID: 24298204
It means the hard drive is bad.  It might still be usable for a time but should be replaced.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Are you ready to place your question in front of subject-matter experts for more timely responses? With the release of Priority Question, Premium Members, Team Accounts and Qualified Experts can now identify the emergent level of their issue, signal…
Suggested Courses

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question