Hi, I have a user in my office who has the option "close original message on reply or forward" selected in Outlook 2007's options, but it doesn't work. I checked it on my machine and it worked just fine so I don't think there's anything in our Group Policy that would be controlling it. I've tried unchecking and rechecking it on her machine and it didn't help. She ends up with 20+ open emails at the end of the day and I guess is too lazy to just close them manually. Anyone know how I could fix this? Thanks.