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Outlook will not auto close an email when "close original message" is checked in options

Posted on 2009-05-04
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Last Modified: 2012-05-06
Hi,  I have a user in my office who has the option "close original message on reply or forward" selected in Outlook 2007's options, but it doesn't work.  I checked it on my machine and it worked just fine so I don't think there's anything in our Group Policy that would be controlling it.  I've tried unchecking and rechecking it on her machine and it didn't help.  She ends up with 20+ open emails at the end of the day and I guess is too lazy to just close them manually.  Anyone know how I could fix this?  Thanks.
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Question by:Longshot9
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by:aletjolly
ID: 24299538
Try configuring the Outlook profile on a different machine it will us an idea if there is an issue with the machine or the Group Policy which is causing the issue?
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Longshot9 earned 0 total points
ID: 25399011
Uninstalled outlook and reinstalled it and it fixed it.  Sorry for posting 4 months later, completely forgot about this.
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