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How to get special permissions?

Posted on 2009-05-04
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Last Modified: 2013-11-15
I cannot install Adobe Reader as it hangs with "Error 1402 Could not open key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionaloComponents\MSFS.  Verify that you have sufficient access to that dey, or contact your support personnel."  I've gone to the Registry to that key and can give myself (and everyone else listed?) Full Control and Read but cannot break the "gray" on the Special Permissions box.
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Question by:mparrov
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9 Comments
 
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Expert Comment

by:ChrisN131
ID: 24297912
If I remember correctly special permissions has to be done under the advanced option under the security tab for that file your working with. But with full control and if your an administrator or have rights you should be able to install that with no problem. It almost sounds like your not setup as an admin or someone that has install rights.
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Author Comment

by:mparrov
ID: 24298373
I click on that "Administrator" and advanced but can seem to find how to get that to release the gray on Special Permissions.  Can you relate the steps?
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LVL 2

Expert Comment

by:ChrisN131
ID: 24298802
try this

1) Open the registry editor by selecting "Run" from the start menu and then typing in "regedit".

2) Browse through the registry and select the entry mentioned in the error message.

3) Choose "Permissions..." from either the edit menu or by right-clicking on the registry key's parent directory.

4) Click the "Advanced" button to add a new user.

5) Type in "Everyone" as the new user and click OK (it may not be necessary to give everyone full control but this is what I did and it worked).

6) Configure the permissions for user "Everyone" to "Full Control"

7) Uninstall the software (if necessary) and re-install.
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Author Comment

by:mparrov
ID: 24300077
Thanks, Chris.  I followed your steps OK and rebooted, but when I went to the app (Adobe Reader 9.1 download) and checked for permissions it still showed a gray Special Permission and hung up again with the message  "Error 1402 Could not open key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionaloComponents\MSFS.  Verify that you have sufficient access to that dey, or contact your support personnel."
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LVL 2

Expert Comment

by:ChrisN131
ID: 24300930
Is this a work computer at all where you dont have install rights?
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Author Comment

by:mparrov
ID: 24305990
No, a personal one. Any way to tell this computer to back off and give me, the only user, full everything?
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LVL 2

Assisted Solution

by:ChrisN131
ChrisN131 earned 500 total points
ID: 24306234
Boot into safe mode go into user accounts under the control panel and change your account to have admin rights. Is this a vista or xp os?
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Author Comment

by:mparrov
ID: 24306272
Will do.  It's XP Pro.
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Accepted Solution

by:
mparrov earned 0 total points
ID: 24316786
That didn't work but I've installed Foxit Reader and the heck with Adobe.  Thanks for all your help, Chris!

Mike
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