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Remote Desktop not working

Posted on 2009-05-04
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Last Modified: 2013-11-30
One of our XP users cannot seem to RDP into his own machine from another machine within the LAN. Remote access permission is set to "deny access" in his profile, as I understand that this is for connecting to the VPN from the outside and we don't want to allow this. But he can't RDP when he's inside the network. He has been added to the remote desktop user's group of his own machine, so what else could be the problem?
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Question by:BobHavertyComh
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10 Comments
 
LVL 30

Expert Comment

by:Britt Thompson
ID: 24298724
Is the Windows Firewall allowing access to port 3389? Or, is there an additional software firewall on the machine?

Does the user have a password? A password is require to use RDP.
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Author Comment

by:BobHavertyComh
ID: 24298798
Yes, the user is part of our Active Directory and has a password. Windows Firewall is allowing access to port 3389, and actually, we use a cisco router as our firewall and 3389 is open, and other people can successfully RDP into their machines from another machine
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Expert Comment

by:Britt Thompson
ID: 24298824
I see that the user has been added to the remote desktop users group of his own machine but, stupid question, is RDP enabled on that machine?

Can you use the command line and:   telnet computername 3389  ?
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Author Comment

by:BobHavertyComh
ID: 24298853
I did that on my own machine and I got a blinking cursor, so i guess I'm in and it's waiting for a telnet command. Should I have him do the same?
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Expert Comment

by:Britt Thompson
ID: 24298868
that blinking cursor means it was successful. If his doesn't work then something is blocking the port and or RDP is not enabled. Or, the port number may have been changed in one way or another.

You can verify the port number here: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\TerminalServer\WinStations\RDP-Tcp\PortNumber
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Author Comment

by:BobHavertyComh
ID: 24298908
When he tries to rdp into his machine from another machine on the LAN it says that his interactive privledges have been disabled, please contact system administrator
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Author Comment

by:BobHavertyComh
ID: 24298916
Remote desktop is definitely enabled on his machine and his domain user name is definitely part of remote desktop users on his machine
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Author Comment

by:BobHavertyComh
ID: 24298938
did telnet machinename 3389 and it failed on his machine and said it could not connect to the host
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Accepted Solution

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Britt Thompson earned 2000 total points
ID: 24298947
Oh...different story then. Sounds like there's a deny permission under his user account in the terminal services tab... see the image and make sure that checkbox is not checked in AD.
Picture-1.png
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Author Closing Comment

by:BobHavertyComh
ID: 31577723
ding ding ding. That's it. Thanks much
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