Citrix Hot Fixes and Updates

I have a Citrix Access Essentials 2.0 server that has been up and running for about 6 months.  I have found it next to impossible to get support on Citrix.  I am wondering how to find out when updates or hot fixes need to be applied to the server.  
ctssolutionsAsked:
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BLipmanCommented:
www.citrix.com->Downloads Link->Choose "XenApp Fundamentals (the new name for Access Essentials)" in the product dropdown, click the version 2.0 link below under Hotfixes.  

I will caution you though, do not load these fixes lightly.  Make sure you have an excellent backup of your server and datastore.  Be prepared to remove a fix if it causes your system to act worse.  Normally these things improve your server but sometimes people load a major Rollup Fix to fix one issue and it will create others.  

I caution my clients to patch production systems in a test environment first or, if they must, only load the fixes they are pretty certain apply to issues they are experiencing.  If it isn't broken...
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BLipmanCommented:
Oh, and the rollups are inclusive so you can go right from "out of the box" (RTM) to the newest rollup pack w/o bothering with the fixes in between.  
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ctssolutionsAuthor Commented:
Thanks.  I am finding it very difficult to get troubleshooting information on Citrix.  I have looked on that site before for patches, but I found it hard to figure out if I needed a patch or hotfix or not.  I agree not to fix something that isn't broken.  
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