Solved

MS CRM 4.0 error: the requested record was not found or you do not have sufficient permissions to view it

Posted on 2009-05-04
7
4,610 Views
Last Modified: 2012-05-06
We have set up two different environments:
1. production;
2. development.

In development enviornment, we have imported all customization work. Currently, we are getting this error message when trying to save any contact created and prevent us from creating any test contact.

Could anyone shed some lights on this on how we could resolve this issue? Thanks!
0
Comment
Question by:mei_liu
  • 4
  • 3
7 Comments
 
LVL 10

Expert Comment

by:crm_info
ID: 24299462
Offhand, I would say that it's a Security Role error.  Have you checked the user to be sure that they have a security role that allows:
* Create Contact
* Append/Append To on both the Contact and Account entities
Another area to explore: If you exported/imported/published all of your customiztions, remember that many customizations (especially JavaScript and workflows) make use of GUIDs to accomplish their work.  See if you have some JavaScript that is running in the OnSave event that may reference a specific record GUID (or possibly, record type code).  If so, you'll need to find the new GUID/record type code and add that to the JavaScript.  You can post your OnSave JavaScript here if you need me to take a look at it.
0
 

Author Comment

by:mei_liu
ID: 24299536
unfortunately, we have chekced all of what you have listed here and still have the same issue.
0
 
LVL 10

Expert Comment

by:crm_info
ID: 24299548
Are you able to save any other records - or is the problem limited to Contacts?
0
Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

 

Author Comment

by:mei_liu
ID: 24299602
It is only limited to Contacts though.
0
 
LVL 10

Accepted Solution

by:
crm_info earned 500 total points
ID: 24299633
Okay, that helps a bit.
Do you have any plugins that run against contacts?
Have you tried setting the user up as Sys Admin just to eliminate a Security Role issue?
If you have any JavaScript in the Contact entity, have you deactivated it as a test?
Are you using the Outlook client or the web client?  If using the Outlook client, have you checked to see if it works online?
You may also want to check this: http://social.microsoft.com/forums/en-US/crmdeployment/thread/8bc341d5-d9a5-4a4f-973c-bdb1fdd901f1/
 
0
 

Author Comment

by:mei_liu
ID: 24299770
Yes, you are right! It is the JavaScript in the Contact entity that's causing the problem.

Thanks for pointing it out! Sometime it is difficult to see things after you look at it for so long. :-)
0
 

Author Closing Comment

by:mei_liu
ID: 31577770
Very quick reponse! Appreciated much!
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a walkthrough guide I wrote whilst upgrading my on-premise MS Dynamics CRM 3.0 deployment to 4.0. This covers the actual installation of the product to a working level for my system, I ran into a lot of issues that the steps below fixed so h…
On Sep 22nd 2014 Microsoft released Update Rollup 1 for Microsoft Dynamics CRM 2013 Service Pack 1 and back in July Update Rollup 3 was released.  So we now have:   Update Rollup 1Update Rollup 2Update Rollup 3Service Pack 1Update Rollup 1 for S…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question