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MS CRM 4.0 error: the requested record was not found or you do not have sufficient permissions to view it

Posted on 2009-05-04
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Last Modified: 2012-05-06
We have set up two different environments:
1. production;
2. development.

In development enviornment, we have imported all customization work. Currently, we are getting this error message when trying to save any contact created and prevent us from creating any test contact.

Could anyone shed some lights on this on how we could resolve this issue? Thanks!
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Question by:mei_liu
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Expert Comment

by:crm_info
ID: 24299462
Offhand, I would say that it's a Security Role error.  Have you checked the user to be sure that they have a security role that allows:
* Create Contact
* Append/Append To on both the Contact and Account entities
Another area to explore: If you exported/imported/published all of your customiztions, remember that many customizations (especially JavaScript and workflows) make use of GUIDs to accomplish their work.  See if you have some JavaScript that is running in the OnSave event that may reference a specific record GUID (or possibly, record type code).  If so, you'll need to find the new GUID/record type code and add that to the JavaScript.  You can post your OnSave JavaScript here if you need me to take a look at it.
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Author Comment

by:mei_liu
ID: 24299536
unfortunately, we have chekced all of what you have listed here and still have the same issue.
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Expert Comment

by:crm_info
ID: 24299548
Are you able to save any other records - or is the problem limited to Contacts?
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Author Comment

by:mei_liu
ID: 24299602
It is only limited to Contacts though.
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Accepted Solution

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crm_info earned 2000 total points
ID: 24299633
Okay, that helps a bit.
Do you have any plugins that run against contacts?
Have you tried setting the user up as Sys Admin just to eliminate a Security Role issue?
If you have any JavaScript in the Contact entity, have you deactivated it as a test?
Are you using the Outlook client or the web client?  If using the Outlook client, have you checked to see if it works online?
You may also want to check this: http://social.microsoft.com/forums/en-US/crmdeployment/thread/8bc341d5-d9a5-4a4f-973c-bdb1fdd901f1/
 
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Author Comment

by:mei_liu
ID: 24299770
Yes, you are right! It is the JavaScript in the Contact entity that's causing the problem.

Thanks for pointing it out! Sometime it is difficult to see things after you look at it for so long. :-)
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Author Closing Comment

by:mei_liu
ID: 31577770
Very quick reponse! Appreciated much!
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