Solved

MS CRM 4.0 error: the requested record was not found or you do not have sufficient permissions to view it

Posted on 2009-05-04
7
4,625 Views
Last Modified: 2012-05-06
We have set up two different environments:
1. production;
2. development.

In development enviornment, we have imported all customization work. Currently, we are getting this error message when trying to save any contact created and prevent us from creating any test contact.

Could anyone shed some lights on this on how we could resolve this issue? Thanks!
0
Comment
Question by:mei_liu
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 10

Expert Comment

by:crm_info
ID: 24299462
Offhand, I would say that it's a Security Role error.  Have you checked the user to be sure that they have a security role that allows:
* Create Contact
* Append/Append To on both the Contact and Account entities
Another area to explore: If you exported/imported/published all of your customiztions, remember that many customizations (especially JavaScript and workflows) make use of GUIDs to accomplish their work.  See if you have some JavaScript that is running in the OnSave event that may reference a specific record GUID (or possibly, record type code).  If so, you'll need to find the new GUID/record type code and add that to the JavaScript.  You can post your OnSave JavaScript here if you need me to take a look at it.
0
 

Author Comment

by:mei_liu
ID: 24299536
unfortunately, we have chekced all of what you have listed here and still have the same issue.
0
 
LVL 10

Expert Comment

by:crm_info
ID: 24299548
Are you able to save any other records - or is the problem limited to Contacts?
0
Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

 

Author Comment

by:mei_liu
ID: 24299602
It is only limited to Contacts though.
0
 
LVL 10

Accepted Solution

by:
crm_info earned 500 total points
ID: 24299633
Okay, that helps a bit.
Do you have any plugins that run against contacts?
Have you tried setting the user up as Sys Admin just to eliminate a Security Role issue?
If you have any JavaScript in the Contact entity, have you deactivated it as a test?
Are you using the Outlook client or the web client?  If using the Outlook client, have you checked to see if it works online?
You may also want to check this: http://social.microsoft.com/forums/en-US/crmdeployment/thread/8bc341d5-d9a5-4a4f-973c-bdb1fdd901f1/
 
0
 

Author Comment

by:mei_liu
ID: 24299770
Yes, you are right! It is the JavaScript in the Contact entity that's causing the problem.

Thanks for pointing it out! Sometime it is difficult to see things after you look at it for so long. :-)
0
 

Author Closing Comment

by:mei_liu
ID: 31577770
Very quick reponse! Appreciated much!
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a walkthrough guide I wrote whilst upgrading my on-premise MS Dynamics CRM 3.0 deployment to 4.0. This covers the actual installation of the product to a working level for my system, I ran into a lot of issues that the steps below fixed so h…
For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question