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Basically you need Desktop Manager installed on a PC. &nbsp;Just download the latest support OS version for your Storm via your carrier's website. &nbsp;Then use Desktop manager to upload the OS. &nbsp; &nbsp;Here is a good step by step:<br />
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<a href="http://blackberrysync.com/2009/05/how-to-upgrade-your-blackberry-os-step-by-step/" rel="ugc">http://blackberrysync.com/2009/05/how-to-upgrade-your-blackberry-os-step-by-step/</a>
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Basically you need Desktop Manager installed on a PC.  Just download the latest support OS version for your Storm via your carrier's website.  Then use Desktop manager to upload the OS.    Here is a good step by step:

http://blackberrysync.com/2009/05/how-to-upgrade-your-blackberry-os-step-by-step/ [http://blackberrysync.com/2009/05/how-to-upgrade-your-blackberry-os-step-by-step/]

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After the update was complete, all her e-mail was gone from the BB. &nbsp;Can the items in her Exchange inbox be re-sync to the BB?
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After the update was complete, all her e-mail was gone from the BB.  Can the items in her Exchange inbox be re-sync to the BB?

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I need instructions on how to update firmware for the Storm on a BES for a single user. &nbsp;I searched the web put figured there were too many versions so I came here.<br />
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Thanks
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I need instructions on how to update firmware for the Storm on a BES for a single user.  I searched the web put figured there were too many versions so I came here.

Thanks

How to update Blackberry firm on a BES

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.