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How to update Blackberry firm on a BES

I need instructions on how to update firmware for the Storm on a BES for a single user.  I searched the web put figured there were too many versions so I came here.

Thanks
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J.R. Sitman
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J.R. Sitman
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1 Solution
 
jderaCommented:
Basically you need Desktop Manager installed on a PC.  Just download the latest support OS version for your Storm via your carrier's website.  Then use Desktop manager to upload the OS.    Here is a good step by step:

http://blackberrysync.com/2009/05/how-to-upgrade-your-blackberry-os-step-by-step/
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Gary CutriData & Communications SpecialistCommented:
1. Download and install the firmware onto your PC running BlackBerry Desktop Manager (Carrier Downloads: http://na.blackberry.com/eng/support/downloads/download_sites.jsp)

Note: If the firmware is from a different carrier or beta software go to c:\Program Files\Common Files\Research In Motion\Apploader and delete the vendor.xml file.  Also if you are running Desktop Manager 4.7 disconnect your computer from the internet.

2. Connect your device to the PC via USB
3. Open BlackBerry Desktop Manager and once your device is detected it will check for updates
4. Once the new firmware is located select "Upgrade Now"
5. On the Software Selection screen you can press Options to Add\Remove applications
6. Follow the prompts to upgrade your device.
7. After your device has been upgraded (approx 35 minutes) log onto the Blackberry server and from Blackberry Manager right mouse click the upgraded user and select Set Activation Password (just set a simple password like abc).
8. Then from the device go to Options > Advanced Options > Enterprise Activation > Enter the users email address and the activation password > Press the menu button and select Activate.


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J.R. SitmanAuthor Commented:
Thanks worked perfect.
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J.R. SitmanAuthor Commented:
After the update was complete, all her e-mail was gone from the BB.  Can the items in her Exchange inbox be re-sync to the BB?
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