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I cannot get my computer to display my System Information.

Hi I cannot access my System Information.  When I try to run MSinfo32.exe or do it from Accessories>System Tools>System Info, nothing pops up!!! I need this info to send for troubleshooting. Help!
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ghostlove
Asked:
ghostlove
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3 Solutions
 
spamsterCommented:
Does nothing show in your task manager either? (look for helpctr.exe)

I would recommend a virus and spyware scan. Malwarebytes (http://malwarebytes.org/) is one of the new contenders and does very well.
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skywalker39Commented:
If you want to get your computers information right now, try using PCWizard see if this helps. Here's the link: http://www.cpuid.com/pcwizard.php
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pzozulkaCommented:
Go to your Command Prompt (CMD) and type: systeminfo
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phototropicCommented:
Kelly's Korner has a reg fix for this:

http://www.kellys-korner-xp.com/xp_tweaks.htm

Line 221 on the right.

Good luck!!!
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akahanCommented:
Did you by any chance uninstall PCHealth?

If so, the fix is to run this command:


rundll32.exe setupapi.dll,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\pchealth.inf

Then reboot.

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warturtleCommented:
Hello,

Thats an old question, but might be useful:

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_21431437.html

Secondly, if you just want basic system information then you can use the directx dialog, the information returned is processor speed, ram, sound card and graphics card. Start->Run->dxdiag. And you can get other information from Device Manager.
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ghostloveAuthor Commented:
spamster: I ran the check. No malware. Thanks. but I try to run helpctr.exe and NOTHING happened.  Problemot solved.

pzozulka: I can see my system info when I run it in the cmd prompt yes! But I'm trying to access the actuall progra, so I can look at my IRQconflicts and to be able to save it and so on.  

phototropic: Thank you. I went to Kelly's Korner and downloaded the tweak, I think it just restores it no?  I cannot access it or better said it won't open.

akahan:  When I try to install pchealth it asks me for dataspec.xml from the service pack 3 boot disk.  I don't have that.


and warturtle!: I could use some good info on that last post.  I get to the WMI window with just like the guy described and then he said he reregistered and in worked! What did he mean by reregistering?

Thanks all,

But the problem remains!!
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akahanCommented:
ghostlove -

When you follow the procedure I suggested, it will ask for files from the installation CD or service pack disk.  However, those files are ALSO on your system already, mostly in the c:\windows\ServicePackFiles\i386 directory.

If you just point it to the right directory on your system, it'll find the files and should install just fine.

If it asks you for a file that's not in that directory, just do a Windows search to find the directory the file is in, and point it there.

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ghostloveAuthor Commented:
akahan:

Cool Cool. We're getting somewhere.  I chose the c:windows\servicepackfiles\i386 and files were copied until it asked me where pchdt_w3.cab was.  This file is not in the servicepackfiles\i386 folder.

-ghostlove
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akahanCommented:
It should be on your system somewhere...
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ghostloveAuthor Commented:
I actually found every file it prompted me for by searching the directory and choosing the correct file path but after it finished nothing happened.  And the problem still exists.

-ghostlove
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ghostloveAuthor Commented:
In other wards I completed the initial task you asked me to do.
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akahanCommented:
Did you then reboot?
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ghostloveAuthor Commented:
Ya.... Dang this sucks man thanks for you help.  No luck.

-ghostlove
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akahanCommented:
OK.  In order for System Information to work, the "Help and Support" service needs to be running.  Is it?  you can tell by giving the command

services.msc

and looking at the list of services (they're in alphabetical order) and making sure that "Help and Support" is running.

If that's running, and System Information still isn't working, then I'm out of ideas for now.  Sorry about that.

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nobusCommented:
try running sfc /scannow from the run box
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warturtleCommented:
Hello ghostlove,

By reregistering he meant that the asker followed the instructions by the expert called Kenniah (its the 3rd post from last). He ran those commands and the dll files were registered with Windows OS again and it started working for him.
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pzozulkaCommented:
In the meantime, if you need the system info saved in order to send to tech support, you can issue the command:

  systeminfo > c:\systeminfo.txt
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