Solved

Internet Explorer 7 does not open after uninstalling Internet Explorer 8

Posted on 2009-05-04
12
1,181 Views
Last Modified: 2013-12-08
I had to uninstall Internet Explorer 8 due to a compatibility issue with a vendors website. Now IE7 will not load. I can not load it from shortcuts or launching the iexplore.exe or even using /a. I was able to download ie7 setup and reinstall successfully (preformed 5 times now) but still does not open. Safari and Firefox work so I know it is related to the uninstall. Any ideas?

Windows XP Media Center with SP3.
0
Comment
Question by:fa2lerror
  • 4
  • 3
  • 3
  • +2
12 Comments
 
LVL 7

Expert Comment

by:rettif9
ID: 24299975
Is system restore an option?
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 24300078
fa2lerror--Any error messages?
Look into Event Viewer (Start|Administrative Tools|Event Viewer). Click on "System" in the left panel. Do you see RedBall error icon(s) timestamped at the exact time the problem occurred?   If so, click on the RedBall. The first message will have some data on what the problem is, but usually it is not too easy to understand. Click the blue go.microsoft.com link.  Send a report to Microsoft.  Another window should open (though it may take some time) which may offer some more understandable info and maybe even a solution.
0
 
LVL 16

Accepted Solution

by:
warturtle earned 500 total points
ID: 24300267
Try the Revo Uninstaller: http://www.revouninstaller.com/ to uninstall IE8 leftovers and IE7 and then run CCleaner (www.ccleaner.com) and then install IE7 again.

Another helpful link is here:
http://support.microsoft.com/kb/957700

0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 50

Expert Comment

by:jcimarron
ID: 24300450
fa2lerror--If, infact, there are any pieces of IE8 left over, the best way to get rid of them may be to reinstall IE8 and then use RevoUninstaller or Windows installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
0
 
LVL 4

Expert Comment

by:satyan1894
ID: 24306567
Run the "Fix it" utiltiy to make sure that the IE 8 is completely uninstalled completely from the computer.
http://support.microsoft.com/kb/957700
0
 

Author Comment

by:fa2lerror
ID: 24318630
When I use the Fix It utility on http://support.microsoft.com/kb/957700 it errors out with "The Microsoft Fix It does not apply to your operating system or application version. Trying the other suggested software now.
0
 

Author Comment

by:fa2lerror
ID: 24319926
I have run the revo uninstaller. Windows Cleaner, Fix It, and CCleaner multiple times including reinstalling IE8 then running cleanups, installed IE7 then run cleanups again. Installed IE7 with and without updates. It still does not work. I even preformed the manual uninstall steps provided in KB # 957700.

Event viewer has these errors which appear to be only related to IE8. Reason they are erroring is that I removed these registry entries as described in the manual uninstall.

Event Type:      Error
Event Source:      Userenv
Event Category:      None
Event ID:      1041
Date:            5/6/2009
Time:            2:07:54 PM
User:            NT AUTHORITY\SYSTEM
Computer:      CHRISTINA
Description:
Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


and

Event Type:      Error
Event Source:      Userenv
Event Category:      None
Event ID:      1041
Date:            5/6/2009
Time:            2:07:54 PM
User:            NT AUTHORITY\SYSTEM
Computer:      CHRISTINA
Description:
Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Any ideas. I did read somewhere that there are issues with uninstalling if XPSP3 is installed after IE7. I dont know the order of the install so I am assuming that SP3 was installed first. I am almost ready to reinstall windows xp but am skeptical that a over the top install will work and think I will be forced to preform a clean reinstall.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 24320353
fa2lerror--Those two GUID numbers are Group Policy Extensions
Uninstalls of IE8 seem to leave them behind
http://forums.whatthetech.com/userenv_dll_problem_t98140.html  (The instruction to use ERUNT is not strictly necessary.  It is one of several ways to back up the Registry, which you can use instead, in case you want to revert after uninstalling those keys.)
http://www.tech-archive.net/Archive/WinXP/microsoft.public.windowsxp.help_and_support/2008-09/msg00967.html
http://help.wugnet.com/windows/Beta-WinXP-uninstall-issue-ftopict627479.html
0
 

Author Comment

by:fa2lerror
ID: 24341167
The uninstall was preformed as request by the client. She was told that IE8 was incompatible with a website that she uses for work. Upon further discussion with website tech support the incompatibility is with IE8 on Vista. Our resolution was to reinstall IE8 with the contengency of a format and reinstall of XP.
0
 
LVL 16

Expert Comment

by:warturtle
ID: 24343337
Did she try the compatilibity view in IE8? Its one of the features in IE8 - http://blogs.msdn.com/ie/archive/2008/08/27/introducing-compatibility-view.aspx
0
 

Author Closing Comment

by:fa2lerror
ID: 31577801
While this did not solve the original problem it has been successfully used to uninstall IE8 several times since. I have also used Revo and CCleaner again to much success. I wish I could assign more points for those pieces of gold!!
0
 
LVL 16

Expert Comment

by:warturtle
ID: 24509168
Thanks, always happy to help :)
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Do you come here a lot? Are you lazy like me and don't want to go through the "trouble" of having to click your Dock's Safari icon and then having to click your Experts Exchange Favorites bookmark to get here? Well then this article is for you.
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question