We have three employees that our company has sent to India to work offshore with an outsourcing partner during the parallel phase of a large project. The employees were issued Windows mobile based phones - HP iPaq 910 Smart Phones WM 6.1 - prior to their departure so they could have mobile email access. Testing with email and general data services worked perfectly fine for several days "before" they left for India. But, seems that since they have arrived in India the data service isn't working right.
Example - the voice services seem to work fine, they can make and receive calls, and they can send email, but they cannot receive "email"?
These folks just got there basically and I haven't had much of an opportunity to review this with them, so I did not have the chance to ask if they could simply browse the Internet. But one employee told me that when they landed on the ground in Dehli, she immediately received a batch of new email messages, but since traveling to Jaipur, she is no longer receiving mail. I had this same user on the phone with AT&T Wireless International support for about an hour or more this afternoon and was finally told that the problem was with our Exchange server..?
We are using Outlook Web Access 2003 - an installation that has been up and running as well as supporting tons of iPhone and Smartphone users for years - and there are no other user problems that we are aware of at all.
I'm posting a snippet from today's IIS logs from the OWA server. The file contains a few lines that are specifically related to one of the users in question. She was successful in sending me two emails today, but again, could not successfully receive mail.
DOMAIN\username and the server IP in the file have all been changed to protect the ignorant.