Exchange 2007/Outlook 2007 Autodiscover FAILED 0x80072F78

I've noticed an issue where the Offline Address Book doesn't seem to be downloading. I've been through quite a few posts on this forum as well as others checking over a lot of settings. Basically what I've got is this:
Output of Test-OutlookWebServices:

[PS] C:\Windows\system32>Test-OutlookWebServices -identity | fl

Id      : 1003
Type    : Information
Message : About to test AutoDiscover with the e-mail address

Id      : 1006
Type    : Information
Message : The Autodiscover service was contacted at https://exchange-server.domain.local/Autodiscover/Autodiscover.xml.

Id      : 1016
Type    : Success
Message : [EXCH]-Successfully contacted the AS service at https://exchange-server.domain.local/EWS/Exchange.asmx. The elapsed time was 234 milliseconds.

Id      : 1015
Type    : Success
Message : [EXCH]-Successfully contacted the OAB service at https://exchange-server.domain.local/EWS/Exchange.asmx. The elapsed time was 0 milliseconds.

Id      : 1014
Type    : Success
Message : [EXCH]-Successfully contacted the UM service at https://exchange-server.domain.local/UnifiedMessaging/Service.asmx. The elapsed time was 140 milli

Id      : 1006
Type    : Success
Message : The Autodiscover service was tested successfully.

I can also start Outlook for the first time and successfully connect to the mailbox using the auto configuration. However, I can't download the Offline Address Book and when I right click the Outlook icon and click Test E-mail AutoConfiguration it fails with the following error:
Autoconfiguration has started, this may take up to a minute
Autoconfiguration was unable to determine your settings!
Attempting URL https://exchange-server.domain.local/Autodiscover/Autodiscover.xml found through SCP
Autodiscover to https://exchange-server.domain.local/Autodiscover/Autodiscover.xml starting
Autodiscover to https://exchange-server.domain.local/Autodiscover/Autodiscover.xml FAILED (0x80072F78)
It then proceeds to fail all other attempts.
I would appreciate any advice or suggestions to fix this, not that it's causing any problems but nevertheless it's something that isn't working the way it should.

Who is Participating?
Debug-ExchangeConnect With a Mentor Commented:
I am assuming that you are using Single Exchange server with all roles please mention if you have a different configuration
please try and brows this URL from the internal client machine (Domain joined)
https://exchange-server.domain.local/Autodiscover/Autodiscover.xml (It should give you Error 600)

please follow the KB 940726 to change the SCP object
Have you specified an offline address book for your mailbox store?  I'd also run the tests at and see what those results say.
tclcAuthor Commented:
Under Organization Configuration > Mailbox > Offline Address Book, I have the Default Offline Address Book, it's configured as such:
General tab:
Update Schedule: Run daily at 4:00AM
Address Lists tab:
Include the default Global Address List
Distribution tab:
Outlook 2003 or later (Version 3)
Outlook 2003 SP2 or later (Version 4)
Enable Web-based distribution
Distribute the offline address book from these virtual directories:
OAB (Default Web Site) - exchange-server
Enable public folder distribution

Exchange is configured basically to be internal only. There is no access to it externally (yet). So those tests won't work.

Thanks for the help.
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Sorry, I misspoke.  I meant to ask if you had specified a default public folder store for your mailbox store.  That setting is under the properties for your mailbox store, under "server configuration"
tclcAuthor Commented:
Yes, everything except the Edge Transport role is installed on a single server.
When browsing to the URL given I do get the Error 600 Invalid Request.
Will try the suggested resolution given in KB940726 now, will let you know how I go.

Ah, my mistake. For the Mailbox Database Properties, on the Client Settings tab I have these settings configured:
Default public folder database:
exchange-server\Second Storage Group\Public Folder Database
Offline address book:
\Default Offline Address Book

tclcAuthor Commented:
Thank you for your help Debug-Exchange. For some reason setting the server name to the FQDN wouldn't work so had to replace it with another name on the certificate/DNS. Thanks for everyone's help. Much appreciated.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.