Solved

Cannot Multiple Select Using CTRL or Shift Keys In Windows XP

Posted on 2009-05-04
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Last Modified: 2013-12-09
 I can no longer do a multiple select using the CTRL or Shift keys in Explorer, iTunes, etc.  I read an older post and tried everything but going into Internet Options, clicking the Advanced tab and clicking Reset.  I'm not sure that applies since the problem lies elsewhere.  The post can be found at the link below:

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_24267847.html

  Do you have any other suggestions for me so I can straighten this all out?  Not being able to select multiple files is a real pain in the neck.  I would appreciate any help given, especially if there is a solution for my problem.  Thank you!
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Question by:glennyb
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26 Comments
 
LVL 8

Expert Comment

by:Pete_Zed
ID: 24301491
You may have "Sticky Keys" turned on. To turn it off, go into the Control Panel, and then Accessibility Options. Then deselect sticky keys and filter keys if that is selected.
0
 
LVL 6

Expert Comment

by:0791882310
ID: 24301508
http://home.mchsi.com/~k.miller79/Scripts/FixSingleSelect.zip


download this... extract.. and run the vbs script.. will fix it!
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LVL 22

Expert Comment

by:orangutang
ID: 24301523
Yeah, updating Flash shouldn't affect explorer so that wouldn't solve your problem. The other two solutions here seem to be good possibilities.
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Author Comment

by:glennyb
ID: 24301541
 I extracted FixSingleSelect.vbs.  It asks me to "Close all Explorer windows before continuing."  I do just that and press ok.  The I get:

"Widows Script Host"
Script: C:\DOCUME~1\userxp\LOCALS~1\Temp\Rar$D|12.812\FixSingleSelect.vbs
Line: 30
Char: 1
Error: Object not a collection
Code: 900A01C3
Source: Microsoft VBScript runtime error

  Now what should I do?
0
 

Author Comment

by:glennyb
ID: 24301557
 Also, I already checked my Accessibility Options to see if the Sticky Keys option was selected prior to posting this question.
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LVL 22

Expert Comment

by:orangutang
ID: 24301814
0
 
LVL 22

Expert Comment

by:orangutang
ID: 24301871
Oops
I think http://home.mchsi.com/~k.miller79/Scripts/FixSingleSelect.zip is only for Vista since it has "Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\Bags" although you might be able to change it to "Software\Microsoft\Windows\Shell\Bags"
0
 

Author Comment

by:glennyb
ID: 24306637
None of those solutions seem to solve my problem, sorry.  I also deleted 5 folders full of keys and 2 other things that another website suggested to someone else to do but no luck.  I will post the website later, it is on my home computer (where the problem lies).  I am currently at work.  Please, any more suggestions?
0
 
LVL 22

Expert Comment

by:orangutang
ID: 24306756
Hmm, I'm just wondering, do you still have the same problem if you create a new Windows account?
0
 

Author Comment

by:glennyb
ID: 24306804
What do you mean, a new user?
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LVL 22

Expert Comment

by:orangutang
ID: 24306842
Yeah
0
 

Author Comment

by:glennyb
ID: 24307224
No, I have not tried that yet.

I cannot do so at the moment but will try it as soon as I get home!
I just go to User Accounts under Control Panel and click Add, correct?
0
 
LVL 8

Expert Comment

by:Pete_Zed
ID: 24308651
Is it possible to run a program like CCleaner on your system to see if there are any registry key or shortcut problems causing the issue? CCleaner is a free download from http://www.ccleaner.com.
0
 

Author Comment

by:glennyb
ID: 24308735
I'm already way ahead of you.  I've had CCleaner on my computer prior to this incident. I've used that and another program in hopes that it would work.  Of course, no such luck...
0
 
LVL 8

Expert Comment

by:Pete_Zed
ID: 24308753
Can you try to hold down both shift keys at the same time for around 5-10 seconds? I read somewhere that this clears a similar problem.
0
 
LVL 8

Expert Comment

by:Pete_Zed
ID: 24308777
Also, this is a Vista fix but may work in your scenario.

Click on Tools, Folder Options. Click on the VIEW tab and click on Reset All Folders.
0
 

Author Comment

by:glennyb
ID: 24309558
I'll let you know the outcome of the last couple solutions in a few hours when I get home!
0
 

Author Comment

by:glennyb
ID: 24310750
Ok, I've tried everything on this post and have had no luck.  Here's a few things I should add.  I have Windows Vista on another hard drive though I never use it.  I have a wireless keyboard.  Sometimes when I CTRL-click items, it will select two, maybe three items successfully.  But when I continue to select more items, they eventually all get deselected.  I am not selecting already selected items, even if I did it shouldn't deselect all of them.  At least half the time now Shift-Click doesn't work either.  Does any of this information help?
0
 
LVL 8

Expert Comment

by:Pete_Zed
ID: 24310759
Could it be a low battery problem or connectivity issue with the wireless keyboard? Can you try a stock-standard USB keyboard?
0
 

Author Comment

by:glennyb
ID: 24310772
I was thinking that, that's why I mentioned it was wireless.  I should have a stock one somewhere.  I'm not so sure that the battery is the problem seeing that the keyboard usually just stops working altogether when the batteries die.
0
 

Author Comment

by:glennyb
ID: 24310815
I thought that solved it for a second but it didn't.  Tried a regular keyboard and changed the battery plus reconnected.
0
 
LVL 22

Expert Comment

by:orangutang
ID: 24311024
So it's inconsistent? I hate inconsistency...
Did you try a new user?
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LVL 22

Expert Comment

by:orangutang
ID: 24311048
Also, send us your AutoRuns (http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx) log. Also, close all programs and try this:
https://filedb.experts-exchange.com/incoming/ee-stuff/7626-select.zip
It's the same thing as above but maybe you missed something. I think I give up. I don't know what else to try.
0
 

Author Comment

by:glennyb
ID: 24311190
Ok, I will check that out in a bit.  I'm going to go out for a few hours so I will let you know what happens when I get back.  Can a Defrag solve anything?  Also, what if I started from scratch.  Make this a backup drive and install a new hard drive with Windows XP at factory settings?  Let me know, thanks!
0
 
LVL 8

Expert Comment

by:Pete_Zed
ID: 24311196
Yep, starting from square one would nrmally fix problems. Yep, the best idea is to place a new HDD in your PC and load XP on that so not to disturb for documents.
0
 

Accepted Solution

by:
glennyb earned 0 total points
ID: 24585067
None of the solutions posted here fixed the problem that I was having.  Howver, the problem eventually corrected itself.  Weird...  Anyways, thanks for all that tried!
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